# Confused about messaging

**URL:** <https://talk.folksy.com/t/confused-about-messaging/4946>\
**Category:** Shop Talk\
**Created:** [3 December 2014 11:41 UTC](https://talk.folksy.com/t/confused-about-messaging/4946 "2014-12-03T11:41:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ArtyMargit](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ArtyMargit](https://talk.folksy.com/u/ArtyMargit)\
**Post date:** [3 December 2014 11:41 UTC](https://talk.folksy.com/t/confused-about-messaging/4946/1 "2014-12-03T11:41:15Z")

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Hi Folksies! I’m new and still getting used to the Folksy ways!  
Could someone enlighten me please: I just received a commission enquiry but it was sent directly to my private email address (via Folksy). There’s not a mention of any new message on my Folksy dashboard. Is it normal for messages to get sent to email addresses? Have I missed something with my security settings?  
Confused…

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**Author:** ![DeborahJonesJewellery](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/deborahjonesjewellery/32/8672_2.png) [@DeborahJonesJewellery](https://talk.folksy.com/u/DeborahJonesJewellery)\
**Post date:** [3 December 2014 11:47 UTC](https://talk.folksy.com/t/confused-about-messaging/4946/2 "2014-12-03T11:47:07Z")

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Folksy messages always come in via email , the customer doesn’t actually have your email address until you reply - then they do.  
So if you ever get a dodgy looking message via Folksy don’t reply to it - you can get folksy to look into the sender first.

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**Author:** ![ArtyMargit](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ArtyMargit](https://talk.folksy.com/u/ArtyMargit)\
**Post date:** [3 December 2014 14:03 UTC](https://talk.folksy.com/t/confused-about-messaging/4946/3 "2014-12-03T14:03:46Z")

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Thanks very much Deborah!