# Customer messages - am I missing something?

**URL:** <https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310>\
**Category:** uncategorised\
**Created:** [14 May 2016 12:12 UTC](https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310 "2016-05-14T12:12:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![HookAWoolly](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/hookawoolly/32/13527_2.png) [@HookAWoolly](https://talk.folksy.com/u/HookAWoolly)\
**Post date:** [14 May 2016 12:12 UTC](https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310/1 "2016-05-14T12:12:35Z")

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Hi everyone!  
When customers send a message with their order, is there a way I can just reply to them via Folksy? Or do I have to go to the faff of sending an email?  
Thank-you  
Jo

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**Author:** ![SashaGarrett](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sashagarrett/32/1432_2.png) [@SashaGarrett](https://talk.folksy.com/u/SashaGarrett)\
**Post date:** [14 May 2016 12:33 UTC](https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310/2 "2016-05-14T12:33:04Z")

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I’m afraid its the faff of an email. Depending on how you’ve got your computer set up you can just click on the customers email address (when its in blue on the order overview page) and it will open up your email and fill in the address field.  
Sasha

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**Author:** ![WithGrace](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/withgrace/32/7911_2.png) [@WithGrace](https://talk.folksy.com/u/WithGrace)\
**Post date:** [14 May 2016 18:32 UTC](https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310/3 "2016-05-14T18:32:12Z")

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I have also found that the messages go to their spam box and are never seen, it’s a pain

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**Author:** ![HelenMcCartney](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/helenmccartney/32/9916_2.png) [@HelenMcCartney](https://talk.folksy.com/u/HelenMcCartney)\
**Post date:** [15 May 2016 19:51 UTC](https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310/4 "2016-05-15T19:51:06Z")

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I found the internal messaging system much much better when we had it.

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**Author:** ![HookAWoolly](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/hookawoolly/32/13527_2.png) [@HookAWoolly](https://talk.folksy.com/u/HookAWoolly)\
**Post date:** [15 May 2016 20:13 UTC](https://talk.folksy.com/t/customer-messages-am-i-missing-something/11310/5 "2016-05-15T20:13:59Z")

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It just makes sense to have a direct messaging thing really x