# Disappearing purchase and messages

**URL:** <https://talk.folksy.com/t/disappearing-purchase-and-messages/23564>\
**Category:** Folksy Site Issues\
**Created:** [10 November 2021 12:42 UTC](https://talk.folksy.com/t/disappearing-purchase-and-messages/23564 "2021-11-10T12:42:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tamaracartwrightloebl](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@tamaracartwrightloebl](https://talk.folksy.com/u/tamaracartwrightloebl)\
**Post date:** [10 November 2021 12:42 UTC](https://talk.folksy.com/t/disappearing-purchase-and-messages/23564/1 "2021-11-10T12:42:42Z")

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Can anyone advise? I bought two items from different sellers on 24th Oct. Both immediately showed as paid but only one switched to dispatched a few days later and duly arrived. I messaged the second seller because their shop was now showing “away” but never heard back. Now I can’t even see evidence of the purchase or message and PayPal isn’t showing a refund. I can’t remember the name of the seller, but didn’t think I’d have to as the details were all there in my purchases. Any suggestions?

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**Author:** ![HelenCliffordArt](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/helencliffordart/32/5051_2.png) [@HelenCliffordArt](https://talk.folksy.com/u/HelenCliffordArt)\
**Post date:** [10 November 2021 13:22 UTC](https://talk.folksy.com/t/disappearing-purchase-and-messages/23564/2 "2021-11-10T13:22:14Z")

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I am really sorry to hear you have been having this sort of problem. I recommend you contact [Support@folksy.co.uk](mailto:Support@folksy.co.uk) with all the details and they will help you.  
As you paid by Paypal, there will be a record of the seller’s details in your PayPal history, with their email address etc, which will help Support to sort it out.

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**Author:** ![Coedseren](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/coedseren/32/87415_2.png) [@Coedseren](https://talk.folksy.com/u/Coedseren)\
**Post date:** [10 November 2021 16:45 UTC](https://talk.folksy.com/t/disappearing-purchase-and-messages/23564/3 "2021-11-10T16:45:04Z")

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Hi  
Just adding to what @HelenCliffordArt has said, you should have an email confirmation too with details that you can send to support. Hope this helps!

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**Author:** ![JOYSofGLASS](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/joysofglass/32/244459_2.png) [@JOYSofGLASS](https://talk.folksy.com/u/JOYSofGLASS)\
**Post date:** [10 November 2021 23:23 UTC](https://talk.folksy.com/t/disappearing-purchase-and-messages/23564/4 "2021-11-10T23:23:48Z")

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I presume you have checked your spam folder. We all use different email addresses and I sometimes find my Gmail address mails get spammed so resend using my outlook address when I don’t get a response I’m expecting.