# Feedback question? **URL:** \ **Category:** Shop Talk\ **Created:** [29 January 2016 12:59 UTC](https://talk.folksy.com/t/feedback-question/10159 "2016-01-29T12:59:41Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![CaboodleWeddings](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/caboodleweddings/32/10786_2.png) [@CaboodleWeddings](https://talk.folksy.com/u/CaboodleWeddings)\ **Post date:** [29 January 2016 12:59 UTC](https://talk.folksy.com/t/feedback-question/10159/1 "2016-01-29T12:59:41Z")
I’ve just had my first few sales and have just noticed I’ve been left some lovely feedback. Do we then leave feedback for the customer? There is a box which looks like we do but I’m not sure!? ---
**Author:** ![KBCreations](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/kbcreations/32/6094_2.png) [@KBCreations](https://talk.folksy.com/u/KBCreations)\ **Post date:** [29 January 2016 13:01 UTC](https://talk.folksy.com/t/feedback-question/10159/2 "2016-01-29T13:01:35Z")
I normally do, even if it’s just to thank them for their lovely feed back, and prompt payment (if they paid promptly that is…) ---
**Author:** ![CaboodleWeddings](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/caboodleweddings/32/10786_2.png) [@CaboodleWeddings](https://talk.folksy.com/u/CaboodleWeddings)\ **Post date:** [29 January 2016 13:05 UTC](https://talk.folksy.com/t/feedback-question/10159/3 "2016-01-29T13:05:26Z")
Thanks Kim, I’ll do that then, seems like a nice thing to do I just wasn’t expecting that box to be there!! ---
**Author:** ![OrchardFelts](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/orchardfelts/32/117858_2.png) [@OrchardFelts](https://talk.folksy.com/u/OrchardFelts)\ **Post date:** [29 January 2016 13:07 UTC](https://talk.folksy.com/t/feedback-question/10159/4 "2016-01-29T13:07:04Z")
I’ve always thought feedback for buyers is a bit pointless. If they have bought something from me they are lovely people as far as I am concerned and deserve positive feedback! Even if they have been a bit awkward you don’t really want to put them off coming back by leaving a negative comment. I suppose if they were really dodgy then it might be worth it to warn other sellers but then who checks a buyers feedback before accepting an order - I know I don’t. I usually just tick the positive box and sometimes leave a simple thank you. ---
**Author:** ![bluebellwoodturning](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@bluebellwoodturning](https://talk.folksy.com/u/bluebellwoodturning)\ **Post date:** [29 January 2016 15:07 UTC](https://talk.folksy.com/t/feedback-question/10159/5 "2016-01-29T15:07:12Z")
Hi Lorraine I always leave the buyer some positive feedback when I have posted their order and this may prompt them to do likewise I think that when buying online people do check feedback and may like me base their decision to buy it. I feel its a very valuable asset to the Folksy set up. Mel ---
**Author:** ![CaboodleWeddings](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/caboodleweddings/32/10786_2.png) [@CaboodleWeddings](https://talk.folksy.com/u/CaboodleWeddings)\ **Post date:** [29 January 2016 16:01 UTC](https://talk.folksy.com/t/feedback-question/10159/6 "2016-01-29T16:01:43Z")
Hi Mel, I agree, I always look at a shops feedback rating, but never thought about it the other way round. Don’t you have to wait for the customer to leave feedback on their purchase before you can leave it on them? ---
**Author:** ![BizzyLiz](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/bizzyliz/32/4588_2.png) [@BizzyLiz](https://talk.folksy.com/u/BizzyLiz)\ **Post date:** [29 January 2016 16:07 UTC](https://talk.folksy.com/t/feedback-question/10159/7 "2016-01-29T16:07:27Z")
Hi Lorraine, I usually leave feedback when I’ve posted the item, then also tick the item shipped box. ---
**Author:** ![bluebellwoodturning](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@bluebellwoodturning](https://talk.folksy.com/u/bluebellwoodturning)\ **Post date:** [29 January 2016 16:21 UTC](https://talk.folksy.com/t/feedback-question/10159/8 "2016-01-29T16:21:26Z")
Hi Lorraine No you can do so before or after. Mel ---
**Author:** ![CaboodleWeddings](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/caboodleweddings/32/10786_2.png) [@CaboodleWeddings](https://talk.folksy.com/u/CaboodleWeddings)\ **Post date:** [29 January 2016 16:32 UTC](https://talk.folksy.com/t/feedback-question/10159/9 "2016-01-29T16:32:23Z")
How do you do it before? can’t seem to work it out!! 😕 ---
**Author:** ![bluebellwoodturning](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@bluebellwoodturning](https://talk.folksy.com/u/bluebellwoodturning)\ **Post date:** [29 January 2016 17:01 UTC](https://talk.folksy.com/t/feedback-question/10159/10 "2016-01-29T17:01:33Z")
Hi Lorraine If you go into orders and click on view order detail then scroll down if there os a feedback box then click on relevant button and then send feedback. Of course only registered buyers show up fpr the feedback box. Mel ---
**Author:** ![CaboodleWeddings](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/caboodleweddings/32/10786_2.png) [@CaboodleWeddings](https://talk.folksy.com/u/CaboodleWeddings)\ **Post date:** [29 January 2016 17:09 UTC](https://talk.folksy.com/t/feedback-question/10159/11 "2016-01-29T17:09:25Z")
OK maybe mine aren’t registered buyers then because I don’t seem to have the feedback box. Thanks for your help! 😃