I didn’t realise that RM only keep parcels for 18 calendar days now, from the date of the first attempted delivery, before they get returned to sender. I’m sure it used to be longer.
I had a parcel ‘undelivered’ just before Christmas, but no card was left so the customer didn’t realise it was there until I told him about a week later! By that time, he’d gone away for Christmas/New Year so wouldn’t be able to collect it. He tried to arrange a re-delivery when he got back but it was just too late, as the re-delivery has to be within the 18 days and they need 2 days notice! So it’s really only 16 days if you want it re-delivered, and there’s no allowance for bank holidays!
I now have to wait for it to be returned to me, then re-send it - what a farce!