Photo Trouble

Is this a problem again this morning - I can’t upload photos. A customer has enquired about a pair of earring and I can’t create a listing for her.

send an email to urgent@folksy.com and it should get sorted quicker.

This must be affecting sales too as potential customers can’t see any pictures when they go to look at an item.

Im also having problems with some of the photos in my shop, its been going on for a few days now…

I’ve just emailed Folksy

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just went into the dashboard of my shop and all I have for photo’s is little black boxes with X in them.

However when in my shop front I see my photos’

I’m really sorry, I’m fixing this now.
I’m not sure what the issue is all of a sudden but I’ll keep investigating.
In the meantime, they should be working again within 5 minutes or so…

Okay, that’s working again, now.
I’d really hoped the completely fresh rebuild yesterday would fix things but obviously that didn’t happen.
I will keep looking into the issue and also see if I can get a better alert in place for issues.
In the meantime, sorry again for the inconvenience and thank you so much for letting us know about the problem.
Thank you,
Doug.

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@dougfolksy

Thanks for fixing it yesterday.

It appears to be broken again today.

Another early morning listing session messed up for me :frowning:

Have you emailed urgent@folksy.com - that gets checked quickest to get Doug on the case.