# Problem with address

**URL:** <https://talk.folksy.com/t/problem-with-address/33956>\
**Category:** Shop Talk\
**Created:** [11 November 2026 15:21 UTC](https://talk.folksy.com/t/problem-with-address/33956 "2026-11-11T15:21:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ninapanagiotidoubeacham](https://avatars.discourse-cdn.com/v4/letter/n/e9bcb4/32.png) [@ninapanagiotidoubeacham](https://talk.folksy.com/u/ninapanagiotidoubeacham)\
**Post date:** [11 November 2026 15:21 UTC](https://talk.folksy.com/t/problem-with-address/33956/1 "2026-11-11T15:21:21Z")

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Hello friends. Today I finally activated my account again after 4 years. I have changed my shop address ( my physical shop) but I can not find where I can delete the old shop address. I have added the new address but it doesn’t give me an option to choose the new address or how I can delete the old address.

Anyone knows? Folksy unfortunately doesn’t have a live chat so I have no idea what to do.

Thank you in advance ☺

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**Author:** ![SashaGarrett](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sashagarrett/32/1432_2.png) [@SashaGarrett](https://talk.folksy.com/u/SashaGarrett)\
**Post date:** [11 November 2026 15:50 UTC](https://talk.folksy.com/t/problem-with-address/33956/2 "2026-11-11T15:50:37Z")

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On your dashboard you should see ‘shop location’ (under shop settings) which will allow you to enter your new address. Make sure you click on the green ‘update’ button at the bottom (you might need to scroll down abit if you are on a phone to see it) and that should get rid of the old address.

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**Author:** ![ninapanagiotidoubeacham](https://avatars.discourse-cdn.com/v4/letter/n/e9bcb4/32.png) [@ninapanagiotidoubeacham](https://talk.folksy.com/u/ninapanagiotidoubeacham)\
**Post date:** [11 November 2026 16:33 UTC](https://talk.folksy.com/t/problem-with-address/33956/3 "2026-11-11T16:33:47Z")

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Hi, I did all this but under the new address it is a window that say store location and it has the old post code. Even if I click uptade it doesn’t do it as it say " not possible to update due to bad input and it means that the new address have a different post code from the post code already there. There is no way to change that. I am trying for more than 4 hours now. I even checked it on line and follow all the steps…still the same. I give up…

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**Author:** ![TheOldButton](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/theoldbutton/32/250051_2.png) [@TheOldButton](https://talk.folksy.com/u/TheOldButton)\
**Post date:** [11 November 2026 18:06 UTC](https://talk.folksy.com/t/problem-with-address/33956/4 "2026-11-11T18:06:07Z")

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Hi Nina @ninapanagiotidoubeacham, welcome back to Folksy. Have you tried updating it in both places that it is held - your personal address as well as the shop location?

- **Addresses:** Go to your dashboard, scroll all the way to the very bottom of the left-hand menu, and look for **Addresses** (under your account profile). Update it here and save.  

- **Shop Location:** Go to **Shop Settings** on the left-hand menu, then click **Shop Location**. Update this form, scroll to the bottom, and click the green **Update / Save Changes** button.

 ![image](https://global.discourse-cdn.com/folksy/original/3X/5/e/5efef95105b079913f68e8a3521084a8ba34a687.png)

If you’ve tried this, or it doesn’t work, send admin an email on [support@folksy.co.uk](mailto:support@folksy.co.uk) They respond within a day or so, quicker if it’s an urgent issue.