# Refunded Items

**URL:** <https://talk.folksy.com/t/refunded-items/27450>\
**Category:** Shop Talk\
**Created:** [1 December 2023 11:37 UTC](https://talk.folksy.com/t/refunded-items/27450 "2023-12-01T11:37:27Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![norfolkwoodcrafts](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@norfolkwoodcrafts](https://talk.folksy.com/u/norfolkwoodcrafts)\
**Post date:** [1 December 2023 11:37 UTC](https://talk.folksy.com/t/refunded-items/27450/1 "2023-12-01T11:37:27Z")

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Hello. I sold a box last week on Folksy, sent it Royal Mail ,it got there next day but unfortunately got damaged ,therefore I had to refund the £170, i assume i still have to pay Folksy commision on the item. Thanks Paul.

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**Author:** ![SashaGarrett](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sashagarrett/32/1432_2.png) [@SashaGarrett](https://talk.folksy.com/u/SashaGarrett)\
**Post date:** [1 December 2023 11:46 UTC](https://talk.folksy.com/t/refunded-items/27450/2 "2023-12-01T11:46:56Z")

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I’d contact Folksy and ask them, [support@folksy.co.uk](mailto:support@folksy.co.uk) . Since it’s not a return/ cancelled order then I’m inclined to say that Folksy should still get their commission as you can claim the full amount back from the courier (assuming it was insured).

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**Author:** ![norfolkwoodcrafts](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@norfolkwoodcrafts](https://talk.folksy.com/u/norfolkwoodcrafts)\
**Post date:** [1 December 2023 18:46 UTC](https://talk.folksy.com/t/refunded-items/27450/3 "2023-12-01T18:46:37Z")

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Thanks Sasha, i have contacted Folksy ,but as yet have heard nothing.

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**Author:** ![kimfolksy](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/kimfolksy/32/99343_2.png) [@kimfolksy](https://talk.folksy.com/u/kimfolksy)\
**Post date:** [1 December 2023 21:16 UTC](https://talk.folksy.com/t/refunded-items/27450/4 "2023-12-01T21:16:33Z")

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@norfolkwoodcrafts I’m afraid we haven’t received anything from you in to support, how did you contact Folksy?

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**Author:** ![norfolkwoodcrafts](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@norfolkwoodcrafts](https://talk.folksy.com/u/norfolkwoodcrafts)\
**Post date:** [3 December 2023 09:50 UTC](https://talk.folksy.com/t/refunded-items/27450/5 "2023-12-03T09:50:16Z")

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Hi Kim, I sent an email via the link that Sasha has provided above.

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**Author:** ![norfolkwoodcrafts](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@norfolkwoodcrafts](https://talk.folksy.com/u/norfolkwoodcrafts)\
**Post date:** [14 December 2023 11:18 UTC](https://talk.folksy.com/t/refunded-items/27450/6 "2023-12-14T11:18:11Z")

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I’m sorry , I should have concluded this post shortly afterwards but forgot, Folksy deducted the postage costs from my bill. Thanks to them and Sasha and Kim and Happy Christmas to you all.