Hi everyone,
Off the back of some of the frustrations and questions raised in this forum, we felt it would be useful to share a bit more information about how the product reporting process works at Folksy, including what happens when something is reported and how our team also audits and reviews products across the site ourselves.
We’ve put together a new article explaining the process in more detail, including what happens after a report is submitted, why some investigations can take longer than others, and why we take a human-led approach rather than automatically removing products based on reports or flags.
You can read it here: Reporting a Product: What Happens When You Report an Item?
We hope this helps answer some of the questions that have come up in this discussion. And if there’s anything you’re still unsure about, or you have a specific question or concern about how we handle reports, please email our Support team at support@folksy.co.uk and we’ll be happy to help.
The Folksy team 