# Sent to Coventry by Folksy! **URL:** \ **Category:** Folksy Site Issues\ **Created:** [12 December 2018 19:22 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462 "2018-12-12T19:22:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Homegrownhats](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/homegrownhats/32/21809_2.png) [@Homegrownhats](https://talk.folksy.com/u/Homegrownhats)\ **Post date:** [12 December 2018 19:22 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/1 "2018-12-12T19:22:11Z")
Help, I’m not getting any Folksy emails all of a sudden. I’ve had 3 sales which I’ve not been emailed about and only noticed when I happened to notice that some stock went missing off my shop page. I also had to trawl through paypal/stripe as I didn’t have the usual emails telling me how and where I’d been paid. Help! Emma x ---
**Author:** ![AppleQueenJewellery](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/applequeenjewellery/32/5907_2.png) [@AppleQueenJewellery](https://talk.folksy.com/u/AppleQueenJewellery)\ **Post date:** [12 December 2018 19:52 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/2 "2018-12-12T19:52:52Z")
I didn’t get an email for my last sale either. Only found out by the PayPal email. I don’t get many sales though, so didn’t follow up on it 😒 ---
**Author:** ![JOYSofGLASS](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/joysofglass/32/244459_2.png) [@JOYSofGLASS](https://talk.folksy.com/u/JOYSofGLASS)\ **Post date:** [12 December 2018 23:18 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/3 "2018-12-12T23:18:28Z")
You should message Support or at least tag them to make sure they see this. Are you sure your emails are not going into spam / junk for some reason. @folksycontent I just sent you a test message to see if that got through to you. If not… Update…as that arrived I would ask Folksy support. ---
**Author:** ![clarefolksy](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/clarefolksy/32/22900_2.png) [@clarefolksy](https://talk.folksy.com/u/clarefolksy)\ **Post date:** [13 December 2018 11:51 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/4 "2018-12-13T11:51:22Z")
Hi Emma, please email us at [support@folksy.co.uk](mailto:support@folksy.co.uk) and we’ll look into this for you. Thanks! ---
**Author:** ![Dosrodgerspottery](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/dosrodgerspottery/32/19360_2.png) [@Dosrodgerspottery](https://talk.folksy.com/u/Dosrodgerspottery)\ **Post date:** [14 December 2018 08:30 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/5 "2018-12-14T08:30:49Z")
We’ve had a ‘rubbish’ email from admin over nonpayment of our last bill which we did pay , as always, straight away. Before we respond to it is it genuine or has it come from ‘somewhere else’ ? ---
**Author:** ![Homegrownhats](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/homegrownhats/32/21809_2.png) [@Homegrownhats](https://talk.folksy.com/u/Homegrownhats)\ **Post date:** [14 December 2018 08:43 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/6 "2018-12-14T08:43:31Z")
I’ve emailed you ClareFolksy thank you! ---
**Author:** ![SashaGarrett](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sashagarrett/32/1432_2.png) [@SashaGarrett](https://talk.folksy.com/u/SashaGarrett)\ **Post date:** [14 December 2018 09:17 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/7 "2018-12-14T09:17:27Z")
@Dosrodgerspottery I’d email [support@folksy.com](mailto:support@folksy.com) rather than respond to the email if you have any doubts about the validity of the email you received. Its possible a gremlin has crept into the system and it thinks you haven’t paid even though you have (I’ve heard of that issue occasionally cropping up before) but if you send them a copy of the receipt you got when you paid the team will sort it out and put the system right. ---
**Author:** ![Dosrodgerspottery](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/dosrodgerspottery/32/19360_2.png) [@Dosrodgerspottery](https://talk.folksy.com/u/Dosrodgerspottery)\ **Post date:** [14 December 2018 09:31 UTC](https://talk.folksy.com/t/sent-to-coventry-by-folksy/17462/8 "2018-12-14T09:31:34Z")
Yes we’ve contacted support. It’s strange one and we’ve never had a problem with the account before. Christmas Gremlins i’m sure 😄