# Urgent help needed please **URL:** \ **Category:** Shop Talk\ **Created:** [26 July 2017 08:55 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347 "2017-07-26T08:55:54Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![thetreefacepeople](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@thetreefacepeople](https://talk.folksy.com/u/thetreefacepeople)\ **Post date:** [26 July 2017 08:55 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/1 "2017-07-26T08:55:54Z")
Hello everyone. I have had no problems receiving payments until now. I have had an email from folksy saying customers are having problems paying me with Paypal. I sell on other sites and do not have any problems there. I have also called paypal just to check my details and they cannot find a problem their end. Can anyone help. I have no idea what the problem could be. ---
**Author:** ![SentimentLane](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sentimentlane/32/18446_2.png) [@SentimentLane](https://talk.folksy.com/u/SentimentLane)\ **Post date:** [26 July 2017 08:59 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/2 "2017-07-26T08:59:46Z")
Hello It may be a spam email maybe? I know there was one going around a week or so ago with wording to that effect… Thanks Andrea ---
**Author:** ![thetreefacepeople](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@thetreefacepeople](https://talk.folksy.com/u/thetreefacepeople)\ **Post date:** [26 July 2017 09:01 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/3 "2017-07-26T09:01:40Z")
When I go to ‘orders’ is says waiting payment ---
**Author:** ![SentimentLane](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sentimentlane/32/18446_2.png) [@SentimentLane](https://talk.folksy.com/u/SentimentLane)\ **Post date:** [26 July 2017 09:05 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/4 "2017-07-26T09:05:18Z")
Hello Oh that sounds like an genuine issue then if you can see the orders as unpaid, maybe contact Folksy to see if they can help… Thanks Andrea ---
**Author:** ![thetreefacepeople](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@thetreefacepeople](https://talk.folksy.com/u/thetreefacepeople)\ **Post date:** [26 July 2017 09:06 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/5 "2017-07-26T09:06:53Z")
Yes, I have sent them a message this morning. Do you know if they have a tel number I could call ? ---
**Author:** ![SarahDesignsUK](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sarahdesignsuk/32/29587_2.png) [@SarahDesignsUK](https://talk.folksy.com/u/SarahDesignsUK)\ **Post date:** [26 July 2017 09:07 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/6 "2017-07-26T09:07:59Z")
Have you tried invoicing your buyer through paypal? Maybe the buyer is having an issue rather than you if you see what I mean? ---
**Author:** ![thetreefacepeople](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@thetreefacepeople](https://talk.folksy.com/u/thetreefacepeople)\ **Post date:** [26 July 2017 09:10 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/7 "2017-07-26T09:10:57Z")
I have had 3 recent buyers and all of them are having trouble paying so there is a problem somewhere but paypal said that nothing was wrong there end. I have received payments from other sites ok. ---
**Author:** ![SarahDesignsUK](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sarahdesignsuk/32/29587_2.png) [@SarahDesignsUK](https://talk.folksy.com/u/SarahDesignsUK)\ **Post date:** [26 July 2017 09:17 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/8 "2017-07-26T09:17:58Z")
It does sound like there is an issue somewhere, how frustrating. I’d invoice the buyers for now as a quick fix. Hopefully folksy will be in touch with advice soon. ---
**Author:** ![BigBirdLittleBird](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/bigbirdlittlebird/32/3686_2.png) [@BigBirdLittleBird](https://talk.folksy.com/u/BigBirdLittleBird)\ **Post date:** [26 July 2017 09:21 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/9 "2017-07-26T09:21:35Z")
This link may be helpful: "I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?" [https://folksy.uservoice.com/knowledgebase/articles/1129579](https://folksy.uservoice.com/knowledgebase/articles/1129579) ---
**Author:** ![SashaGarrett](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/sashagarrett/32/1432_2.png) [@SashaGarrett](https://talk.folksy.com/u/SashaGarrett)\ **Post date:** [26 July 2017 10:15 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/10 "2017-07-26T10:15:58Z")
I’ve just had a strange experience with Paypal - I’m trying to purchase something (here on folksy but not your shop) but paypal have decided to review the transaction so the payment is pending. I’m not sure that there is anything I can do (I can see it in my list of transactions in paypal as I was logged into my account) I just have to wait until they have finished their review. Never had this happen to me before so maybe this has happened to your customers as well? Sasha ---
**Author:** ![thetreefacepeople](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@thetreefacepeople](https://talk.folksy.com/u/thetreefacepeople)\ **Post date:** [26 July 2017 10:41 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/11 "2017-07-26T10:41:34Z")
No, that’s not it. I have spoken to paypal and they would have said. No this is something else. Thank you for your reply. ---
**Author:** ![KatrinaKrafts](https://sea2.discourse-cdn.com/folksy/user_avatar/talk.folksy.com/katrinakrafts/32/10830_2.png) [@KatrinaKrafts](https://talk.folksy.com/u/KatrinaKrafts)\ **Post date:** [27 July 2017 14:30 UTC](https://talk.folksy.com/t/urgent-help-needed-please/14347/12 "2017-07-27T14:30:55Z")
Hi I had a similar email and it was a scam. When I get emails like that I always go in the necessary site the normal way to see if I have any legitimate messages. Otherwise I just st delete. Adrienne