Happy New Year 
I have tried to take out an annual plus subscription - I was on a monthly plus.
I have completed the DD mandate for the annual charge. My Plus subscription has been cancelled but no new annual subscription has been started.
I can’t load any new products without incurring a charge!
I have emailed support but I wondered if anyone else had this issue and if so, how it was resolved.
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I just changed mine and it all went smoothly - my monthly DD was cancelled automatically and my annual DD starts next month - I got confirmation by e mail a little later. Folksy support are usually pretty good if a ‘hiccup’ has occurred - fingers crossed for you @GlassnCards.
Cheers
Support have been in touch and are setting things up for me. They’re also refunding listi8ng fees that I’m incurring at the moment
Fingers crossed it won’t take too long to sort things out
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And it’s all been sorted by Support!
Good service
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