Yesterday, on another handmade selling platform you might know of, a customer sent me a message (with far too many kisses) complaining she had received a half full conditioner. I’m really confident all the jars were filled correctly as i only make several in a batch & everything is obviously visually checked again when it is wrapped. What I’m basically saying i strongly doubt her honesty. I’ve never felt this way previously & the occasional time a parcel has gone missing I’ve believed the customer outright. This just doesn’t add up. It can’t have leaked or it would have been obvious to her
I dealt with it saying I was “sorry to hear that”, explained where the fill level should be & asked how I can make it up to her (she would like more conditioner sending)… what would you have done ?
Asking for a photo seemed pointless as you could easily spoon some out if you were that way inclined