@LotfieldJewellery before you give up on Folksy can I suggest you go back and double check that all your listings have tags (the first couple I looked at didn’t) which are key to getting found in the folksy search, also remember that Folksy crops the images to square in the search results (some of your photos are loosing bits of the item off the edge because of this cropping). I also think you should add dimensions to your descriptions (I know there is a photo with a ruler but people don’t look at all the photos), when people are shopping in person they can pick something up to see and feel the size and they can’t do that online.
Hi. One of these shops is mine. No one contacted me from the Folksy team. I sent a request to delete my account and not to take more money from my bank account. But this month they have been withdrawn again. I have no answer from them. Obviously I will have to do it through the bank. And whether they will return the money is not clear.
@DiamandDoCreator Where did you send the request? We haven’t had anything in to support from your email address. Please send an email to support@folksy.co.uk and we’ll sort it out for you (if you’re not emailing from the email address on your account, make sure you let us know your username). You also don’t need to go through the bank to cancel your direct debit. Just go to dashboard > Plus account > click where it says to cancel your subscription.
I am going to do the same Carol. My sales started as a small dribble and turned to an occasional drip! Before it runs dry completely (sorry for flogging the metaphor!!) I am going to give it one last push. Everyone says Social Media is the key (though I am on Pinterest and occasionally post on FB/Meta and they haven’t worked for me). I also have an Instagram page for another shop on Etsy (not worked either!!) But I’m going to set up an Instagram page for my Folksy shop this year so I can at least say I’ve tried!! I hate giving up on things, but sometimes it’s best to accept failure and move on. If anyone could have a look at my shop and offer any other suggestions for improvement (other than make things people actually want to buy!!
) I would be eternally grateful 
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I’ve just had a look at your shop and wonder if it would be better to stick to one thing. People like to feel there is a story behind what you do - that you have a real passion for needle felting or have developed your own slant on jewellery making. Also, to get noticed on social media, you need to post really regularly - I always post twice a day and get lots of sales through Facebook and Instagram. Find your target audience - who are you trying to sell to? - be a bit different, develop your own story and brand and stick to it. Hope that might help a little bit.
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I’m going to keep going for a while. I haven’t had an online sale since September but the craft fairs have been the best I’ve ever had. I think we have to let things settle down a bit, these last two years have been a real struggle for a lot of people. I don’t think things will ever go back to “normal” so it’s going to be a case of figuring out where sales in the “new normal” are coming from.
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Thank you Martine @MaisyMuffin. While I do try to be ‘different’ and original and put my own slant on things, I understand what you’re saying. I have ummed and ahhed about separating into 2 different shops on Folksy. I do have an Etsy shop that exclusively only sells jewellery, but because it’s been so slow on Folksy I decided to ‘combine’ rather than paying for and managing 2 different shops. Someone once pointed out that people search for ‘items’ rather than ‘shops’ so it shouldn’t affect it too much if you sell different things in your shop? But perhaps I should look again at making the shop more cohesive. I take on board your advice about posting consistently on Instagram etc and thank you for taking the time to look and offer advice.
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