Hi there - I have a customer who wanted a card posting quickly so I posted it the same day, getting a certificate of postage as my proof of postage. The customer has told me that 7 days later it hasn’t arrived and they want their money back as it’s too late to be used when it turns up.
Has anyone had this happen to them?
I presume I can make a claim and provide the postage as my evidence, but does the customer have to confirm to Royal Mail or should I refund the money immediately and get my refund myself??
Any advice gratefully received,