Folksy Ltd

Folksy numbers don't add up: Help!

(Rhiannon Rose) #1

This is probably a really stupid question, but I can’t see where the error is. I’m new(ish) to Folksy, but I have been adding up for a number of years now.

This is the problem: When I look at the dashboard, it says I have 51 items. No hidden, no drafts, no expireds.
When I look anywhere else I have 50 listings. As a maths teacher I am qualified to say that 50 does not equal 51.
(Anywhere else means: add up the collections, count the individual items or click onto manage listings).

I have been lucky enough to sell an item, but that no longer appears in my shop (marked as dispatched a few days ago now). So why is there a difference? I am extremely confused. Anyone who can explain this, you have my thanks in advance…

(Sally Eira) #2

hi there,
when you look in the dashboard area it will say 51, but when you look at any shop lisiting of an individual item, it will say 50 ‘other items’ to the right.
it could be this you are seeing.

(Rhiannon Rose) #3

Thanks Sally @SallyandtheFreckles, it’s not that. When I look at the overall shop, I have 50 items (not looking at any individual item) I also have 33 items in one collection, 7 in another and 10 in another. 33 + 7 +10 = 50. My first thought was that I hadn’t put an item into a collection, which is why I started to look at the other numbers. But they are all in collections!

(Sasha Garrett) #4

Do you have 2 of an item available? or any out of stock listings?

(Rhiannon Rose) #5

Nope Sasha @SashaGarrett, I thought of that! The only thing that I can think is that they have somehow added on the sale, but I don’t see why they would do that. I deleted all my drafts just to make sure it wasn’t one of them. It’s very strange - I shall have to count everything again tomorrow!

(Kelly) #6

Hope you figure it out Rhiannon @RhiannonRoseJewellery. I have to admit I smiled when you said you’re qualified enough to say that 50 doesn’t equal 51, bless you lol. x :grin:

(Christine Shephard) #7

If you’ve had a sale, the listing for it is probably now showing as an ‘out of stock’ listing on your dashboard, so it will be included in total listings.

(Rhiannon Rose) #8

Thanks ciess @ciesse, you are correct: that’s where it is! I’ve been going nuts trying to work it out: I started by assuming that I must have missed something out of a collection. I knew I had sold something, but it didn’t make sense that it should add that on, but I guess it’s counting stock lines, not in-stocks! (I know the terminology isn’t quite right there, but I know what I mean).

(Christine Shephard) #9

Yes, I think it counts all ‘active’ listings ( i.e. for sale, out of stock, hidden) but not expired ones.