I just did the ‘bookmark’ search too and out of my 6 bookmarks just one appeared on page 7. I have ‘bookmark’ as the 1st word in the title, the 1st tag, and in the 1st line of the description, as recommended by Folksy, yet most of others appearing before me have not got this, and there are multiples from the same shop…I now have no idea how to get seen on Folksy.
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I did a search and stopped at the gift guide banner, giving this on the page customers could think that is the only page. The second time scrolled down further and found some more. This is confusing to have a banner on the middle of a search why? If I stopped you can get others would also stop at that point thinking only 24 bookmarks for sale.
The attention span to keep customers going is small and hate to say it but if look at 3 pages give up.
Found this info:
Yet, despite being presented with pages of options during a search, almost half (45%) of shoppers say they typically don’t scroll past the second page of results , per a report [download page] from Feedvisor. The research also found that 12% of consumers limit their browsing to the first page of results.
Please remove the gift guide banner does not look right.
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If anyone has constructive comments to make about the search and hasn’t left them in our other thread or using the feedback button on the search page itself, please can you leave it on our original thread - Folksy search
This just helps us keep track of all the comments so it’s easier for us to review them, as some could get missed if they’re split over lots of different posts.
A reminder that the search as it is now is NOT the final version. We have launched it at this point to get feedback and to analyse the behaviour of people using it. We are expecting to make changes, and will be looking at what refinements need making to how it calculates which items to bring first, if there are any issues with items/shops not being returned when they should that need fixing (or the other way around), and if there are any changes needed to the look to help buyers easily use it.
We don’t want to close down these threads because we are asking for your feedback, we want to know your thoughts, but please remember to be constructive in the comments and don’t just berate Folksy, as that won’t help us improve anything. We will be going through everything from the feedback form and in our original thread to help us develop the search (although apologies, we won’t be able to give a response to every concern raised, there are a lot and we need to focus on making the changes rather than just giving a reply to everything).
We understand that it might feel frustrating if you’ve given feedback and we haven’t immediately changed things, but we also need to look at feedback from buyers and how someone naturally uses the search when they’re not a seller, and this can take a little more time to collect than the feedback from sellers.
We know it might also be frustrating if people feel like we’re messing with something which wasn’t broken, but we know users haven’t been happy with our search, it’s something that gets brought up to us directly and that we’ve seen in comments when people discuss Folksy, so it is something which we wanted to address. We know this first version isn’t an immediate improvement, but we are working towards a search which we hope will work better for everyone and lead to more sales.
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Thank you Kim for responding to our overwhelming concerns, especially as Easter is so close for potential sales.
We hope this matter is going to be dealt with as a matter of urgency. We all want Folksy.com to be the best platform for purchasing genuine British Crafts only.
Regards
Gail
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Totally agree with you about the annoying banner!
If it’s not the final version why on earth did you action it in the first place? Surely you test your changes first? Rather than experimenting on us with us all paying the price in sales loss? Madness.
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Wouldn’t it have been wiser to make alterations after Easter, when things are a little quieter. Christmas, Valentines Day, Mother’s Day and Easter are strong selling times.
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It would have been wiser to test it first
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Precisely. In my previous IT professional career if I had ever gone live with That I would have sacked myself ! But Then i would not have gone live because I worked on right first time and tested at every level and retested to make sure of it.
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Joy i agree with you.
After becoming disabled i could no longer work in the emergency operating theatres. I was transferred to work from home helping run the theatre I.T system for 21 theatres. We had a trest system to work on before any alterations were put live on the actual working system used by all the operating theatre staff.. it’s crazy going live without making sure things work properly.
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I know what you’re saying. I did an experiment the other day. Firstly I did a search on Etsy using the term ‘seed bead ring’. Sure enough they showed lots of them immediately. I did exactly the same on the folksy lead page and it came up with key rings, other types of beaded ring, necklaces made of seed beads, a steampunk cushion……well you get the idea. I am not impressed. It’s quite pathetic.
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I have done several searches, logged in and out, and I did find items of mine. I will keep checking, though, from time to time…
I think it would help a lot if sellers used the right tags in their listings. A lot of items do come up when sellers add irrelevant to the listing tags so they come up in various searches. That would be frustrated for buyers…
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It should be neither totally hit and / or miss not clumped together as it is now. Never mind our other visual complaints which have not been addressed at all.
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For me the biggest problem is the 7 page limit. My bookmarks don’t come up if you search ‘bookmark’, despite the term being used in the title, description and tags. 
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I’d agree. A search that limits the returns is obnoxious. I want to see every single item that the search term applies to. I don’t want them edited beforehand. I don’t want some algorithm deciding I’ve seen enough. I don’t want some high handed IT decision limiting MY choices and the choices of MY customers. That 7 pages of results is a bloody insult.
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Please transfer your comments to the subject ‘folky search’ as they have said they will only read the comments made under this title!
The more we have the more they realise just how upset sellers are.
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Please transfer your comments under ‘Folksy search’ as they have said they will only be reading the comments under this title.
The more they know just how upset sellers are they will realise we are not going to put up with this terrible mess.
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It’s a waste of time Gail because Folksy aren’t taking a blind bit of notice to our comments otherwise they would have changed things and realised from sellers point of view this should have been a priority instead of spending 2 weeks calculating buyers search results… appalling comes to mind.
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And I’m pretty sure that someone flicks through every single topic and post just to make sure we are not breaking any rules which would allow extra critical comments to be ‘legitimately’ closed !
Would love some figures on number of buyers leaving feedback …and remember --that figure will include some ( most) of ours i am pretty sure anyway…
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Oh I know, don’t worry, I’ve made the same comments already on the other thread. This one was really just in reply to Minerva’s post, as including ‘bookmark’ in the tags doesn’t get my bookmarks found in a search for bookmarks. To be fair I’m only really seeing bookmarks in that search, so the results are relevant and aren’t being reduced by mis-tagged items. It’s just that 7 pages isn’t enough space to show all there is.
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