Might be a good idea for me to check that one with @folksycontent, is this the case Folksy ? If we offer postage to Uk, US and everywhere else but not Europe and we get a sale for Europe , do we have to honour that sale or can we politely cancel and explain we don’t ship to EU ? Thank you
Thank you i will look at it again…France would be the one I would most likely need.
So I might be totally out of date here, but I remember when the packaging/license rule came in for Germany a couple of years ago (which I think is the only country at the moment that requires this, although I believe France, Austria, Luxembourg, Spain, Portugal and Lithuania aren’t far behind??), Folksy made it so that unless you entered your LUCID license details on your profile, then the option to send to Germany wasn’t available/didn’t show when you had ‘Europe’ as a shipping destination. Which should mean that if a customer in Germany wanted to order, they couldn’t (unless you had filled in the section in your profile to say you were licensed). I’m guessing that this option will be repeated when the other countries start to require this legislation, and Folksy will again remove those countries from your EU shipping destinations.
But, as you say, if a German customer chooses ‘Rest of the World’ because they can’t see Germany listed under ‘Europe’, then I’m not sure how you’d get around that other than cancelling the order. (I’m guessing the only way to prevent that would be if Folksy put a note on the ‘Rest of the World’ category to state it doesn’t include Europe - so that those only sending to USA & ROW don’t get european orders?)
When this all raised its ugly head a couple of years ago I just stopped sending to Austria, France, Germany, Luxembourg, Spain, Portugal and Lithuania altogether - both on my own website, and I also had a note on my shop announcement here stating that (although for some reason I’ve deleted it, so think I’ll need to put it back in!). It just seemed overwhelming, and I had no idea when these packaging/license laws would be starting - so I just removed the lot.
Having said that, all those countries (except Germany) are still listed as available in the Europe category here on Folksy, so I’m guessing they’ve not put their laws into action yet?
Maybe I’ve been too hasty to stop sending to those countries, and could still (for the moment anyway) do it without needing to buy a license? I guess if Folksy are still showing those countries as available, then we can still happily send there (with our commercial invoices attached, of course!)?
Thank you Sarah for explaining, I will look at it again but still not sure I will add Europe back in, i also find it overwhelming.
If Folksy could somehow add a note to ROW stating it doesn’t include Europe it would be very useful but obviously I have no idea whether that is even possible.