As its getting more expensive what are the views on ‘included’ postage or adding postage after? I used to use evri but now their costs vary depending on region so selling a spindle to Scotland with ‘free’ post would significantly affect my limited profit
There’s no such thing as free postage. It’s just a marketing ploy. If you offer free postage you have to higher your overall prices to cover it.
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Absolutely was going to say the same thing. PLUS you will have to pay Folksy 7.2% of that postage cost as separate postage is not included in the fee calculation.
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I prefer to see postage costs seperate.
If they are factored into the price and someone orders say 3 items they are actually paying 3 postage fees whereas when they are charged seperately the cost can be set per item with an added extra but reduced price for aditional items or free delivery for additional items.
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Free or postage included is not fair on the customer and reminds me of fleabay. The customer ordering multiple items ends up paying more.
I have used a flat rate for ages, no one complains I. Fact notice people order more. Sometimes with small parcel goes over but happy to bear that.
I would love Folksy to have scaled postage rates based on value and an option to have free postage over a set amount. I know I can refund but think that is unprofessional.
Most of the larger brands charge flat rate, customers know the cost of postage and that it has to be paid.
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I’ve tried both and I haven’t noticed a difference in sales either way. For most if my items I now separate postage from the item…this also means that I don’t get charged fees on the pp element of the sale.
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Thanks all, that is what I thought but was advised elsewhere that it might help sales. Will also now use PO as they are slightly dearer but same cost anywhere
Les
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Sorry, replied to wrong place.
I was going to say that I charge a flat rate of postage - regardless of number items bought, postage stays the same.
This works for me as my items are relatively light in weight, might not work for someone selling multiple heavier items. I would say it may encourage customers to buy more than one item.
And as @JOYSofGLASS noted, if you include postage cost in the price of the item, you’ll be paying Folksy commission on that included postage cost. (If postage cost is separate, you don’t pay Folksy commission on it).
Last point - as a buyer I generally look at the overall cost (item + postage if separate) to see if I think it’s value for money. I would only be put off if postage costs were ridiculously high - though I agree, Royal Mail costs heading that way which is a concern!
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It’s been useful to get feedback, I had a Shopfront review done by the Folksy team as i changed from monthly to annual and it was very informative, got me thinking about all aspects of the shop.. I do not ‘do’ social media so rely on sales through the site
Mine is set at 3.95 for tracked 48, free for additional items, tracked covers up to £150 compensation so I do sometimes pay the second postage myself or upgrade to special delivery and again I pay the extra but I don’t mind if the order is over £150.
My cards and patterns go cheaper (can’t remember what they are set as ). To be honest I havn’t had an increase in sales at all sìnce i brought the postage down on my high end items last year so it proves it doesn’t matter whether the postage cost on high end is £3.95 or double that price. Last year my postage was higher and additional items were charged at 1 or 2 pounds extra and I had more sales last year.