I think sellers should do what they choose to do, and certainly not criticise someone who chooses to do something differently.
I think your buyer should be be ashamed of being so judgemental.
I’ve bought from Folksy shops and had personal messages or not had personal messages - quite frankly, it makes no difference to me as a customer.
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I acknowledge it when someone buys from me as I really appreciate it that someone has bought from me. I also inform them when I have posted the item. I think it’s good to communicate…
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I do email every customer after a purchase; it’s a chance to thank them for their order plus to tell them when I will be posting and the method of posting (signed for). Personally, I just feel it’s nice for the customer to have contact from the actual person who made the goods and is posting them.
I stopped acknowledging for a while as I felt two emails may annoy the customer. However as a buyer I always find it a bit “cold” if the seller doesn’t send a thank you email from them personally. And if they don’t put a note in with the order that seems a bit off as well. So I always do both now. And as some of my cards can be personalised I like to tell the customer that I’ve received the name details they require and when I expect the card to be ready to dispatch.
I will only send an additional email if the order is a larger one requiring a tracking number, or if it is likely to take more than one business day to send out.
However, I always include a hand written thank you note with each order.
Since I now send everything tracked, I always send an email when the item is posted with the tracking number.
Inside the parcel, the item is tissue wrapped or gift boxed, with a business card slipped under the ribbon.
I think folksy is, for me at least, all about the personal touches.
I always acknowledge an order personally and thank them. I then when the item is complete send another email often with a couple of “work in progress “ pictures and details of the tracking number.
I get responses from most customers and often they mention how delighted they are to hear how their purchase is coming along. I think it makes them feel more invested/involved.
I do agree with what you say, and if I’m making a custom order I usually do contact the customer myself, to confirm any personalised details etc. and I keep them informed of progress if it’s a fairly large order… but if they are buying an inexpensive decoration, which I post out the next day by normal letter post, I feel that 5 emails (counting the Paypal one they get too) is a bit excessive…
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I’ve not sold many things yet, but I’ve not sent an additional email - as a buyer I’ve been more than happy with the automatic notifications Folksy sends. I do include a little thank you note & a business card in the package, though, and I’ve completed the buyer (or seller) feedback each time too.
I normally rely on the Folksy confirmation and shipping e-mails to keep my customers informed unless its a custom order and I need to know more information or keep them informed of progress and shipping times BUT…today I ordered something from here and I got a lovely personal e-mail from the seller thanking me for the order and letting me know the shipping date. It’s the first one that I’ve got directly and I really liked it.
It prompted me to go and e-mail my customer from this morning and let them know the same things.
If I’ve got time from now on (considering that it could get quite busy in the coming weeks on here) I am going to try and send a personal response too.
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I always email customers when they have purchased from me just to thank them for their order and to let them know when I will be dispatching. It only takes a minute and I just think it’s reassuring that they have had contact with the seller and not just an automated response from Folksy.
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I agree with Dawn, I like to receive an acknowledgement email and I always send one. I like to know that my order has been seen and I appreciate the personal service.
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Hope you don’t have wait too long. I always acknowledge an order shortly after I get it and let the buyer know when I will be posting it, it just seems the polite thing to do and I know when I buy something I feel disappointed when I only get the automated response.
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