I have a bit of a quandary.
I have a Facebook customer who has bought a couple of pieces from me via Facebook and Postal Order. All very fiddly involving I have to say an irritating number of messages back and forth for each purchase.
I can handle that, after all the customer is always right but…
She also keeps putting comments against my pictures which are not always right. They are often entirely unrelated to the picture I’ve posted. I hide many comments as they are nonsense.
Some make reference to things she wants to order at some later point.
I’ve asked her not to do this on the basis that I don’t always see picture comments and it’s impossible to keep track of them on my quite busy page. I’ve asked her if she wants to order to only do it via message.
The best was when she told the world I was on holiday in June. It may have been obvious that I was but I don’t exactly shout it out to every Tom Dick and Burglar in the area. I told her off via message. She apologised. Two days later she did it again. My message was a bit cross that time.
You get the picture. Customer always right but…
At the moment I have more ‘possible order’ comments appearing on my photos and this morning, icing on the cake, she put what I am sure was supposed to be a humourous comment on a non glass post which I had to hide, and told her so, as toilet humour has no place on mya business page.
I constantly cringe if I see she has commented and dive to my Facebook page to see what she’s put this time before, usually, hiding it.
I’m on holiday again soon, may not be able to hide comments as fast and worried she will tell the world I’m away again.
Long winded explanation but… what happens if I block her ? Can she tell I’ve done it and if so can she make comment anywhere else.
Plus will I feel awful if I do. I know she is well meaning but it’s like being stalked.
PS I’m pretty sure I’m safe posting this here as she won’t come anywhere near Folksy even when I beg her to check in my shop what it is she wants.
PPS I’ll probably delete this as soon as I have some answers just in case