I’ve been attacking this company on Facebook for a while but never expected to hear back from them. However, yesterday another couple of ladies agreed with my comments and this prompted “Rob” to provide me with his e-mail address and here is his reply. (I’ve had to type it as Folksy can’t take the file size for my screen shop)
Rob Young email@example.com
My team passed on your enquiry and I also saw your comment on Facebook questioning our use of the term “handmade.”
Our shoes are made with the use of tools and machines but are still stitched by professional seamstresses and for that reason we believe the term stands.
If they were to be made entirely by robots then we would of course not state it.
I’m sure you can appreciate that in this day and age hardly any products are made entirely by hand and those that have been in the past have almost always required the use of tools. Even a cake requires an oven to bake. In 2017 our tools are sewing machines.
All products are cut, stitched and finished by humans and as we rather wittily replied IMHO - sewing machines still require hands to operate.
I hope this helps and you enjoy our products. Here is a £10 voucher to help you do so.
Have a great day and don’t hesitate to contact me directly if you have any more questions.
Rob Young Head of E-Commerce.
The arrogance of this chap is breathtaking. And please also note the #everydaysexism when he talks of “seamstresses” working in the factory. Please help me educate this young man as to the error of his ways @folksycontent