As I’ve some experience of shipping I know pretty much how much each item will cost to post. When I set up my shop I entered the (variable) postage cost for each item and read that only the highest cost would be charged. I don’t, at the moment charge extra for each individual item - which I thought meant the the highest price would be the cost for the whole order if a customer ordered multiple items in an order.
Today I’ve received an order and the individual postage cost for each item has been charged - meaning the cost for postage is far, far too high. Obviously, once I’ve posted the parcel I’ll refund the difference, but I’d like to stop this happening in the future as PayPal do charge a transaction fee for refunds. Was this just a glitch or will is happen again?
Has anyone any suggestions ?? I wondered if it happened because I left the Additional Items column of the postage pricing tool blank and if I added £0.00 it would help ?? Or maybe just adding a couple of pence, so the increase in postage would be negligible for additional items?
Any advice would be welcome thanks