Yesterday I had 3 orders.
2 for 2 pieces - paid immediately and I immediately refunded the excess postage.
1 for 4 pieces - not paid and no response to the email I sent asking if it was the excessive postal charge which had shocked. Sent a second email today noting that the ordered items are reserved against the order and suggesting I could send a corrected Paypal invoice.
At last 24 hours (payment link expired of course) a response that yes it was the postage and then horror of horrors the pieces were now no longer available.
Just sent another note explaining and offering to Paypal invoice or cancel order and fix the postage so it all works out to the corrected amount if order raised again.
I just wish I knew a better way to do this.
I don’t make profit on my postage - I charge simple single things (my smaller boxes) at cost first class small package and an extra 20p (!) for my bigger boxes as their packaging is more expensive.
50% of the customers I refund thank me, some of them in the Feedback.
I’ve tried adding a note to the listings to say I refund the excess and that note was on at least one of the pieces in the order but who reads the small print.
Customer wanted to know why I couldn’t send a discount code or correct the amount before payment was calculated. I said sorry no can do.
95% of my customers appear happy with the refund system.
I could add £1 for additional items to each listing. In this case the customer would end up paying £6,50, it would cost me £4.40 as needs because of value to go signed for and I would charge, after the refund, £5.00. So she would end up paying £1.50 extra.
If instead of refunding I had added the £1 to the listings I refunded yesterday both customers would have paid an extra £1 and I wouldn’t have got all of that, Paypal would have taken their cut…
I have no solution.
Waiting to see if customer comes back to me.