Some of you may remember got a critical error on my new Joy Xtra. Rang the help line, tried all these different things still did not work. Got an email telling me what video etc they wanted showing the cable being cut. Did as requested and a photo of serial no. Said they would sort a replacement.
This morning asking for another video this time of me cutting the said cable, done. Cable at this pint getting shorter.
Now had an email asking for a photo with the case number. Already done that in the video. Done a photo if they ask for anything else will throw a fit as think dragging their feet.
Bought from Hobbycraft will go back to them for advice.
I am sure you have already tried (missed the post before) but if you went into Hobbycraft they might replace it for you. I can imagine how fed up you are, I hate having to sort anything like that, it just stresses me that i am wasting time.
I’m guessing it’s over £100, if so and you paid for it using your credit card then you have certain protection under section 75 of the consumer credit act. If you have no joy getting a refund or replacement from HobbyCraft then contact your credit card company.
Yes I would, I dont really understand what is wrong with it but if instruction told you to do something and you did it then I think they should replace it
Finally confirmed new Cricut on its way to me. Breathe as thought this was going to get nasty. Could not fault the chap I spoke to but his bosses were downright awkward.
