(Hi, I’m new here, I’ll hopefully be opening my shop within the next few months but I’m sorting all my policies out first so I know how to deal with everything from the get go instead of stressing when something goes wrong! I’ve read a lot but there are some things I’m stuck on!)
I’d like some help with custom orders. I’d like to offer them but in the event of the buyer not liking the product how do I go about this?
So, for example, I’ve made their item and sent them a photo for them to approve before shipping and they say “Oh, actually I’ve changed my mind, I’d like a refund.” What do I do? Can I state in my policy that I can only refund 50% as it’s already been made or do I have to refund it all? Or how would I go about the buyer paying a deposit?
Also, what happens if the customer received their order but changed their mind? Would I follow normal returns (refunding the cost of the item but not return shipping) or do I do something else?
Sorry for all the questions, really just want to make my polices nice and clear! Thanks!