There was a packaging discussion on #folksyhour which was interesting to read. I know when I’ve ordered via Folksy, I’ve been very pleased with what I’ve received and the way it’s been packaged.
This is the link to the folksy hour chat:
Folksy also have a Pinterest page on packaging ideas: https://www.pinterest.com/folksy/packaging-inspiration/
And the blog has a beginners guide to good customer service: http://blog.folksy.com/2014/07/09/a-beginners-guide-to-good-customer-service
Thank you for the link Liz @BigBirdLittleBird the blog guide to customer service says put a business card or postcard in with the purchase which is interesting as some posts above have said they don’t want them. I guess you can’t please all of the people all of the time.
One eBay seller from years ago- I seem to remember he was from the USA , had a great line in return feedback, to a customer complaining of hairy sticky tape on their parcel, he replied ‘Hates my hair!’
When I had long hair and got scotch tape tangled in it I was always reminded of that feedback and was careful to send hairless parcels 
I personally find that a bit unreasonable on the customers part. Is it really the end of the world if a strand of hair gets caught in sticky tape? I’ve bought things from large retailers and found hairs stuck to things, it happens. I understand if it was in the gift wrap but for postal packaging… Gee.
I myself put in a printout of the order as a receipt, with a handwritten little note on it. It confirms to them their order and my return details if needed (of course I always put it on the envelope too). That to me feels “right”. But I think I’d like to do something extra with my packaging - I charge a premium price for my makes and I want those that order to feel that it is something special when they receive the package before they’ve even opened it.
Thank you for that link to the Folksy hour. I don’t do Twitter so it’s interesting to see this.
Made me laugh 
[quote=“GreenwoodMakes, post:22, topic:9753”]you can’t please all of the people all of the time.
[/quote]
Indeed! Of course, it does also depend on what you’re selling, your company image… etc.
I have only had one bad buying experience on Folksy and lucky enough it was before I started selling on here. This was good for me as I could make sure anything like that did not happen in my shop.
But also consider that this could be a seller with family/flood problems.
Sometimes we all make mistakes I honestly don’t like too much stuff in with my items a business card is enough.
I didn’t mean with the product but the putting of “extra’s” in with the packaging - some like it and some don’t 
Sorry, Rachel, I realised that. What I meant was that different products lend themselves to different types of packaging and the various accompaniments.
I liked all the gifts I bought off Folksy this year. They were all suitably packaged, not OTT. My muddy hens tea towel (thanks Charlotte) was so beautifully packaged I didn’t unwrap it ! I bought some stuff from the dark side & that was all beautifully presented too.
I Have been a bit disappointed a couple of times by Folksy purchases which have arrived with nothing except a little bit of tissue round them. Not with the item itself but they way it has been presented to me.
In both cases I was giving them as gifts and would have liked the recipient to know they were getting a genuine handmade gift. I would have included the business card if I had received one and then maybe the recipient would have ordered from the shop themselves.
I know of several of my orders which have arisen directly as the result of someone receiving a piece of my glass with an enclosed business card,
I really think that not including a card is a dreadful waste of an opportunity.
I must admit until I bought more business I never put them into items as I gave them to people so never had enough to put into parcel as well. Now I have enough to put into parcels as well 
I must admit I rarely put a business card in with mine, but I do add a hang tag to most of my items which has my shop name and web address on it. Smaller items in a cellophane bag will have a smaller version of the hang tag in the bag.
The gifts I gave this Christmas, that were bought on here, I did attach the business card with the item, firstly to show that the person was getting something special but also if they wanted to purchase more of the same then they had a link to the shop.
I have never thought to put a card in with orders but from reading this I’m thinking it may be a good idea.
I agree with the business card in with the packaging. It’s not a lot after all.
If I buy a handmade gift for someone and it comes with a business card, I always put that in with the gift when I give it to them. They may love it and go on to buy more from that person or buy for other people as gifts- and as a few people have said, it seems like a wasted opportunity otherwise.
I have a sticker that I stick on the outside of my tube packages as well- pretty simple. They’re just plain white and in my own font in black just say Curious Seagull and have my website address underneath. I find the simple things sometimes gain the most curiosity.
But apart from that- I don’t add anything else with my name/details on. I don’t want to bombard them.
I don’t provide a printed receipt unless they ask- as they will have been sent one in an email and I hate unnecessary paper. I simply put the return address on another sticker on the actual packaging.
I very much feel that how we package things is also part of our imagine. I want my imagine to come across as simple but fairly bold- I do have a house style and everything follows that- including the packaging.
As I come from the business world a delivery/dispatch Note should always be placed into the box this is the official paperwork.
It also contains who it came from with the name and address and where it’s going, therefore if the outside labels get damaged the courier/royal mail can still look inside to know where the items should go. This information of what’s in a package should always be present not just in case of damaged outside packaging but because you have no idea how many packages a customer might be receiving and might get confused what came with what order. It is also a legal requirement when the item is going overseas for custom purposes.
I hate not receiving the correct paperwork with packages especially when I’m ordering lots of items like last year trying to work out what crafting supplies I’d received from what vendour. Because no one put any paperwork into the packages I’m convinced some items were not delivered and some where not what I ordered. My orders where from ebay sellers not Folksy sellers.
Eileen
I do agree. I always include with a business card, a printed ‘invoice’ which says when and where and how it was purchased, paid and posted.
I include a small photo of each item sold, its title, price and postal charge as well as a note if I refunded postage via Paypal for multiple items.
I then type a brief personal thank you note at the bottom with a note about securing the suction hook and an extra thank if for a repeat customer.
I know I should hand write this bit but my typing is far more legible !
I miss out all payment details if I know it is going to someone other than the purchaser.
This gives me a complete record of what and when I have sent where, gives the customer full contact details and also gives Royal Mail address details if anything goes wrong with my address label (which is shouldn’t as I always type labels in big bold font and stick over the label with sellotape to ensure they don’t go soggy if they get a bit wet.
Works ok for me and I find the little photos on the invoices invaluable if packing several parcels at once. I have a horror of mixing the contents and the addressed envelopes !