I’ve been doing a fair bit of shopping for Christmas gifts from Folksy, all have arrived safe and sound, beautiful condition, just what I was looking for.
But a couple of items I bought elsewhere (the Dark Side, shock horror!) It was only because the items were just the right size for what I needed, and the ones available on here were either too large or too small.
Placed my order…eagerly awaited delivery of two items from the same seller, which were meant to be posted next day, first class. A week later they haven’t arrived. Ten days later…still no show. I message the seller to check and see if they’ve been posted. No reply. 24 hours later…still no reply. I know that I don’t always get online much when I’m really busy with commissions, but after 48 hours and still no reply I open a case. Finally get a reply from the seller. She’ll post replacements if the items haven’t arrived in a few days. Fair enough.
A few days later, and the items haven’t arrived, so I let her know. She says she’ll post replacements, but it won’t be until the end of the week (last Friday), but she’ll send 1st class, signed for. So really they should have arrived Saturday, Monday or Today. Still nothing arrives. I know the post gets slower this time of year, but I sent 30 parcels out yesterday, and most have arrived today.
It’s annoying, because it was (for me) a lot of money (£50), if they don’t arrive soon I’ll have to ask for a refund, but that takes time, and I’m left without the special gifts I’d ordered for my mum and sister
I don’t have the funds available to buy from elsewhere until I get the money refunded, so it’s unlikely I can get what I needed before Christmas now.
I’m sticking to buying from Folksy now - quick and friendly service from everyone I’ve bought from!