A weird one. Had an order on the the 1st, packaged up and collected on the 2nd. Suddenly get a case filed on PayPal. Odd as selected item not received yet message
‘I tried to cancel this order but the email did not work’
Checked RM delayed as per normal this time of year but due to be delivered tomorrow. Messaged back through PayPal along with screenshots of the tracking. Mentioned that there are delays atm but confirmed the tracking number I emailed her at pos.
Does anyone know if a problem with Folksy email?
Something just feels off about this as she would have had my email about dispatch with my email. If she wanted to cancel why leave it until now!
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Have you had any communication with her yet about the item being delivered tomorrow? Since the item was dispatched on the 2nd the 10 working days RM needs are not gone yet (I think it’s a couple more for 2nd class), so that would mean you cannot claim yet and her parcel could arrive any time now (and possibly will). That said, since she went straight on Paypal and not Folksy to get in touch with you first to see what is going on, makes me think if she is after free shopping? Could that be the case? Lots of people do it now unfortunately, is she a new customer or a regular? It’s a bit odd that she didn’t check the tracking number in the 1st place.
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New customer, told her being delivered tomorrow and no reply yet. Does go via PP so not sure how quickly she gets the reply.
If delivered tomorrow and a bad review will let Folksy know. Sadly customers have to understand this time of year is taking longer. I placed several orders on the 1st, normally would have got the 3rd, still not arrived.
Always happens this time of year, any sales now will let customers know along with an advice in my shop header, cannot guarantee for Christmas.
This one feels off, the wording etc and the length of time,
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I’m wondering if they replied to the order confirmation email from folksy which would go to the unmonitored ‘noreply’ email account. Alternatively typos are easy enough to make.
As for the timing of the cancellation, they could have needed it to gift at a christmas party or go in a parcel to relatives over seas, so waited as long as possible but when their deadline passed without it arriving they wanted to cancel.
She will still need to return before I refund though.
Most definitely - not refunds until the item is back in your hands in its original condition.
If you haven’t ready done so you might want to advise them on the best way to return it - writing ‘return to sender’ on the package whilst being free will be the slowest way of getting it back to you (especially at this time of year) and I’m not sure if it will be trackable or not.
Have a look at the original order on Folksy, you will find their email address, send them an email regarding the matter, then you are not replying on any 3rd parties email system
Already sent an email to that address giving the tracking reference.
Replied to the case through PayPal.
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Item delivered today, sent proof of delivery via PayPal to the customer.
Talking to other sellers not on F they are saying things are taking between a week and 10 days for delivery.
Decided will close my shop this week until after the New Year as did not sleep last night over this. Not going to make myself ill.
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That all sounds very stressful and I hope the customer doesn’t try to claim they haven’t received their order when you have proof of delivery. It’s such a stressful situation to be in as a seller.
If RM is already struggling so much I think I might close early too. As you say, not worth the stress or making yourself ill worrying about it, which I also would be in this situation.
Every year this happens but RM never plan ahead. We have had no walking post since last Thursday, only parcels via van. According to our Postie delays of up to 9 days at present and only going to get worse.
It is such a pain. We are still getting deliveries on foot but parcels are not performing as well - I had two from Edinburgh that were sent on Next Day Guaranteed by 1pm and took 2 days to arrive, seemingly stuck in Edinburgh for a day. Not the end of the world for me as I wasn’t waiting in for them as some might have been. We also have a website selling craft supplies and every year in the run up to Christmas it’s the same story, with customers complaining that their items haven’t arrived, questioning whether we’ve even posted them, and demanding refunds. As sellers we’re so up against it on this kind of thing and yes, I also had several sleepless nights because of it, and it’s really not worth it. So, I’ve closed my shop on here as of today and likewise we’ve done the same with our craft supplies website, and we might open again sometime in January, after RM have caught up! In the meantime I hope to get time to make a few more items ready for when I re-open on here and also relax a bit and actually enjoy the festivities for once. Hope you have a good break too.
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Just done the same as you Julie, feel more relaxed already.
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Have a lovely break Caroline.
Have you got any updates regarding the refund from PayPal Caroline? Interesting to see how they dealt with this, surely since the item has been delivered they shouldn’t refund…
Not heard anything yet, down as waiting buyer. If nothing heard by Thursday will contact them as delivered so no reason that the case cannot be closed.
Yeah, hopefully PayPal will not just blindly refund like some others do…
Update. Proof of delivery sent to customer via PayPal. Case not closed and had to pay PayPal the amount on ho,d or they would pass to the collections department.
I think the woman was hoping for a freebie not realising, despite me emailing her the tracking number, tracked with photographic proof of delivery. Case shows waiting buyer, just hope they do not refund will be fuming.
I hope the same, it did seem like that from the beginning to me, as she never tried to get in touch with you and she is ignoring your mails as it seems… What a lot of hassle though for you…
Luckily only had a problem a couple of times in my long years of selling. She may think acceptable with a large company but an individual just plain mean.
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