Has anyone experienced any postal delays at the moment?
I bought something on Folksy on 11th April and still not received it yet, I am very disappointed that the Folksy seller is not responding to any of my emails. I had a problem when buying with postage costs and they sent me a PayPal money request so the sale hasn’t been picked up by Folksy (have contacted Folksy support and they can’t find the order) luckily it wasn’t for very much but disappointed that the seller has not replied to me and I will have to go through PayPal to get my money back.
If it is a case that in that sellers area there is a postage delay or along the way then I’ll give them the benefit of the doubt. I wouldn’t normally pay on a money request but put my trust in a fellow seller on here which is now throwing up alarm bells due to no response from them!
@JOYSofGLASS That’s just it Joy, it hasn’t, and Folksy support couldn’t find it, it was in my basket and I was trying to checkout and contacted the seller. They then asked what it was I was buying, my basket disappeared and they sent me a money request for the amount owing, they said they were going to send an invoice but it turned out to be a money request. The items are not showing up on their sold page but have gone from their shop.
They said there was nothing they could do as the order hasn’t been put through Folksy. I have just put a claim in on PayPal and they are reviewing my claim. It wasn’t about the money (£2.65) as I really wanted the items, it was the fact she has not replied to my e mails, if she came back to me saying there was a problem with shipping or what date she posted on I would have an idea of when to expect them but nothing at all gives you no faith. I try to support other folksy sellers by buying from them first but this is no way to treat your customers!
I find it quite sad that another seller here could do that, Im glad at least you got your money back even if you did have to go through PayPal to get it.
@Zoknitandsew@JOYSofGLASS I’ll just flag up that a customer sent me two emails about ten days ago. I didn’t receive either of them, and only knew about it when Folksy contacted me to say the customer had contacted them to say that I had not replied. The issue was resolved, but I have never had the two initial emails, and have every confidence that they were sent by the customer in good faith. It is not always that the seller has not responded, it may be a problem with emails.
I posted an order to a customer on 5th April and she still hasn’t received it.
Despite Easter and postal disputes I feel it should have arrived by now, so I have refunded the customer.
I prefer to keep my customers happy and the worry of when it might arrive wasn’t worth the sleepless nights.
I have told the customer that if it now arrives, she can keep it free, with my compliments. Good customer contact is very important and my customer has been really lovely about it all. Now I can move on and get on creating…and we are both happy x
I had an issue with a Folksy seller last year Zoe @Zoknitandsew. My item simply didn’t turn up. As this was during the postal disruption last year I waited a 5 weeks before asking the seller what was going on - the seller took a long while to return my email and asked me to wait for a bit longer which I agreed to do. However after 8 weeks I still hadn’t received the item. Further emails got no response and it appears the shop no longer exists. I would have pursued the matter further but thought it would be pointless. If it was an outright scam then I won’t get my money and the same applies if it was a once genuine business in trouble (which I prefer to think it could have been as it seemed to have a long and respectable track record on Folksy).
Of course your seller could be genuine Zoe - however there do seem to be similarities to my experience so perhaps get Folksy involved ASAP rather than let it go on for too long. It is bad news for everyone if ‘Folksy sellers’ get a reputation for not responding to customers promptly and efficiently - or even worse if folksy becomes a haven for dodgy sellers.
I agree emails can go missing but in this case the email contact was needed because she has not received something which was ordered and the way the order payment was handled was not the correct way. ~When I have a customer with problem paying I send them a paypal or stripe invoice. The customer pays it and I mark the order as paid and the order stays on the system as normal.
This seems to be a case of the seller having deleted the order and handling it outside Folksy which I would never do if a sale is initiated through Folksy.
Someone I follow on insta was lamenting an order lost in the post and then an update that it had finally arrived - that was posted first class 9th april and arrived today. So there are some delays going on with Royal Mail (but many other things sound fishy with this order so yay you got your money back through paypal)
As a seller, I would never - ever - expect a customer to wait 5 weeks, let alone 8! Even with strikes. Or covid. Or anything else really. If it hasn’t arrived in the time frame that the postal service said it will, then I would refund the customer or replace the item (depending on what they would like) and put a claim in with the delivery service. If the customer was happy to wait a little bit longer and there were exceptional circumstances like a strike, then I might ask them if they’re happy to wait another day or two - but oh my goodness, not over a month. As Brenda said, I’d rather a happy customer - otherwise I have sleepless nights too!
Yes you are absolutely right Sarah @PhotoFairytales . I think it was a combination of all the postal disruption and the fact she was a fellow Folksy seller that made me hang on far too long - at the time mail was going missing all over the place so I gave her the benefit of the doubt … I shan’t do that again!
