UPDATE: We think this is fixed now and Doug is writing a post for the status blog explaining what the error was, how we’ve dealt with it and the measures we’ve put in place to stop it happening again. We’ll post a link to that when it’s ready for anyone who’s interested. Thank you all for your help and patience with this - and please do let us know if you see the error message again. We really are very sorry if you or your customers experienced problems.
Hi everyone. I just wanted to let you all know that we’ve been having some intermittent issues with our servers this week. Occasionally visitors are seeing “Heavy Load” error messages on item pages. In most instances it seems to be ok when you refresh the page and it’s not happening regularly.
We thought we had identified the issue yesterday and put a fix in place but the reports this morning show that there is still something causing problems. Doug is actively working on it and thought he had identified where the issue is but it seems there may be another cause. In the meantime he has implemented an auto-scaling policy to respond to demand better and boosted the server by another 50%. We’re investigating this as our top priority and have increased the servers by 50% while we fix it.
If you experience the same problem it would really help us if you could let us know what you’re doing when you see it ie are you on an item page, trying to list a new product, adding an item to your basket.
We’re really sorry about this and working our hardest to fix it.