UPDATE: We think this is fixed now and Doug is writing a post for the status blog explaining what the error was, how we’ve dealt with it and the measures we’ve put in place to stop it happening again. We’ll post a link to that when it’s ready for anyone who’s interested. Thank you all for your help and patience with this - and please do let us know if you see the error message again. We really are very sorry if you or your customers experienced problems.
Hi everyone. I just wanted to let you all know that we’ve been having some intermittent issues with our servers this week. Occasionally visitors are seeing “Heavy Load” error messages on item pages. In most instances it seems to be ok when you refresh the page and it’s not happening regularly.
We thought we had identified the issue yesterday and put a fix in place but the reports this morning show that there is still something causing problems. Doug is actively working on it and thought he had identified where the issue is but it seems there may be another cause. In the meantime he has implemented an auto-scaling policy to respond to demand better and boosted the server by another 50%. We’re investigating this as our top priority and have increased the servers by 50% while we fix it.
If you experience the same problem it would really help us if you could let us know what you’re doing when you see it ie are you on an item page, trying to list a new product, adding an item to your basket.
We’re really sorry about this and working our hardest to fix it.
I received a Heavy Load message this morning at about 7.15am when I was trying to renew some expired items, but whenever it showed, I refreshed the page and eventually managed to renew.
I added a few examples to the post on the Clubhouse, but have just encountered a new one. I had just listed an item (successfully) but when I then tried to access my dashboard from the item page, I got the heavy load message.
I just got this several times when trying to relist an item, and also when I tried to load my shop page. It happened about 5 times over five minutes, but is loading as normal now.
We’re very sorry that some of you have experienced problems accessing your Folksy shops today.
The site had been experiencing some intermittent issues over the last 10 days or so, which we had investigated and solved. We also put more safeguards in place to catch increased loads before they affected the site. But then we ran a new update to one of our key servers and it broke everything. We rolled back that update immediately and the outages should now be fixed.
I know you are all working on a fix @Folksyadmin, but thought it prudent to advise that the “heavy load” thing just happened to me today while attempting to open pages on the Folksy site. 21/10/19 at 9am.
Thanks for letting us know, we saw it too . The issue this morning only lasted a couple of minutes before resolving itself. Doug is continuing to investigate the cause of these issues.
xx
