I have been with Folksy a number of years but am very worried about sending goods outside Europe.
I have been sending low price items (£5-ish) since the beginning, without problem. But items this low are exempt from customs tax.
A number of years ago I won a very small piece of art. It was the size of a postcard. The lovely lady who made it was in the US, she paid the correct postage fee and filled in the customs form correctly. When it arrived then wouldn’t give it to me. I owed £23 customs fee to Royal Mail. It was a real struggle for me to pay it, it was just less than half my weekly food budget, but I didn’t want to offend the lady who made the art, so I paid.
The reason I am thinking about this now is because a few hours ago I was asked on Instagram if I ship my art to Canada. I would like to but I am worried about my customer having to pay tax at the other end.
I have been online for about 4 hours trying to get to the bottom of this. After looking at the Canadian Customs website, it seems certain that there will be tax to pay at the other end, but there is no telling how much. It doesn’t even say a minimum or maximum amount.
This is what Royal Mail says “The customs authorities in the country of destination determine whether charges are due on imported goods. Royal Mail cannot advise as to what these charges may be”.
I am wondering if anyone out there has any experience of this? What do you do about it when you are shipping goods abroad?