That really is absolute garbage isn’t it
I just read this on their site :
*ist Class **
For stamped, metered and by account items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £20.00.
Surely what you sell it for is the market value !
And then I read this
Actual loss is what the item cost you to acquire, purchase or manufacture (or repair in the case of damage)
Below is an example of actual loss:
Mrs Smith (the end purchaser) bought a pair of jeans from a shop and paid £25 for them. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. £25.
The Shop (the retailer) that sells the jeans buys them from the manufacturer for £15. If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. £15.
The Factory (the manufacturer) that supplies the shop makes the jeans for £10. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. £10.
That to me says you can claim the cost of manufacture as well as the cost of materials, Which we all know will come to much more than you are claiiming if you use a living wage rate !
Plus don’t forget
Paypal fees and Folksy fees ?
Someone is playing silly wotsits with you @ciesse, A job’s worth no doubt.
Hope you get it sorted.