Folksy Ltd

Royal mail compensation

(Diane Mc Kechnie) #1

Am I correct in saying that I cant claim compensation for a lost card from royal mail because I sent it normal post? ( no tracking signature etc) I used online postage.

(Danielle Hall Nicola Malia) #2

I thought that the only items you couldn’t claim for via normal post were precious metal items or those over £25 in value x

(Deborah Jones) #3

A first class stamp insures you for loss or damage up to £20 so you should be fine.(excluding jewellery as Danielle said)

(HartAndCraft) #4

You need to have declared the value of the item, as that affects the price; you need proof of postage, and proof of loss or damage. But I’ve yet to find a definition of how you prove an item was lost.

(HartAndCraft) #5

Found more info:

(Christine Shephard) #6

You have to wait a minimum number of days before you can claim (looks like it’s 10 working days after due date for UK) and you need a certificate of posting. You’ll also have to provide a copy invoice/proof of value when you claim, and normal post only covers up to £20.

(Eileens Craft Studio) #7

you can do it online or by picking up the claims form at the post office. You can fill it in get it all ready with your folksy invoice and proof of posting but you’ll have to wait the allotted time before you can hand it in.

The post office will tell you how long before they class a first class item as lost. I think it’s 30days from date of posting or it was when I had to do it.

Hope that helps

(Diane Mc Kechnie) #8

I used the online postage so if I send them a copy of that and a copy of the order placed will that be suffice?

(Deborah Jones) #9

I was thinking about that - buying online gives you proof or purchasing postage, but no proof of posting- so probably not.

(Sally Eira) #10

you have to have proof of posting from PO i think to claim. i think they contact recipient perhaps to find out if received etc.

(Ali Millard) #11

Hi Diane, you can only claim compensation for a lost parcel if you have proof of postage. You can get proof of postage on standard 1st/2nd class mail, so it you inputted the address when you paid for the postage online, that would be proof of postage. If you didn’t input the address, I’m pretty sure that you will be unable to claim

(Sally Eira) #12

i always thought it meant proof of physically posting it (if u know what i mean) - for example when you give in parcel over counter in PO - which means you have to post all your items by going in to PO if you ever want to claim. the proof is for posting not paying for postage.

see here:

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(Eileens Craft Studio) #13

This is what I assume and the reason I always take my items to the post office and get my receipt and proof of posting.

(Ali Millard) #14

Yes, you can get proof of postage for 1st/2nd class mail if you pay over the counter at the PO. Or, you can also get proof of postage if you pay online using certain RM online accounts. I get proof of postage with the RM online business account which I use for example

(Sally Eira) #16

hi there. thanks for this but how does it work as regards RM knowing you posted item etc. ? it says on PO webiste that their form needs to be stamped etc.

would be good not to have to go into PO every time.


(Sarah Eves) #17

You can claim for lost items of more than £20, with a proof of postage, but the compensation is capped at £20.

(Diane Mc Kechnie) #18

mmm! it doesnt look like going by the form on royal mail that I will get compensation . I am going to try though and see what happens will let you know what the outcome is

(Ali Millard) #19

Hi Sally. I have a different type of RM online business account (but essentially it’s kind of the same process as the link you added) I input the customers address, pay for the postage and print a form out. I then take my mail to the PO and they stamp the form

(Sally Eira) #20

thanks for your help :slight_smile:
was confused - thought u meant you didn’t have to go in to PO.

(Diane Mc Kechnie) #21

just an update on my lost item. I put in a claim although I had no proof of purchase and sent it 1st class standard post. I enclosed a copy of the order and online receipt of postage and gave them details of the customer.
I received a really nice letter today saying sorry etc and have given me 6x 1st class stamps which more than covers my postage
Obviously they cant reimburse me for the lost item , I would have to have had proof of purchase but I am happy I have received something.

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