If anyone has constructive comments to make about the search and hasn’t left them in our other thread or using the feedback button on the search page itself, please can you leave it on our original thread - Folksy search
This just helps us keep track of all the comments so it’s easier for us to review them, as some could get missed if they’re split over lots of different posts.
A reminder that the search as it is now is NOT the final version. We have launched it at this point to get feedback and to analyse the behaviour of people using it. We are expecting to make changes, and will be looking at what refinements need making to how it calculates which items to bring first, if there are any issues with items/shops not being returned when they should that need fixing (or the other way around), and if there are any changes needed to the look to help buyers easily use it.
We don’t want to close down these threads because we are asking for your feedback, we want to know your thoughts, but please remember to be constructive in the comments and don’t just berate Folksy, as that won’t help us improve anything. We will be going through everything from the feedback form and in our original thread to help us develop the search (although apologies, we won’t be able to give a response to every concern raised, there are a lot and we need to focus on making the changes rather than just giving a reply to everything).
We understand that it might feel frustrating if you’ve given feedback and we haven’t immediately changed things, but we also need to look at feedback from buyers and how someone naturally uses the search when they’re not a seller, and this can take a little more time to collect than the feedback from sellers.
We know it might also be frustrating if people feel like we’re messing with something which wasn’t broken, but we know users haven’t been happy with our search, it’s something that gets brought up to us directly and that we’ve seen in comments when people discuss Folksy, so it is something which we wanted to address. We know this first version isn’t an immediate improvement, but we are working towards a search which we hope will work better for everyone and lead to more sales.