I’m trying to place an order but the PayPal payment process isn’t working - I’m just getting this:
I’ve tried to do it both signed in and as a guest, I’ve tried 3 different cards linked to my PP account, and none of them are working. Anyone got any ideas?!
Oh, and just to also say, I paid my Folksy fees via PP this morning absolutely fine…
Have you checked if the system is down?
I’ve logged into my PP account and that all looks fine?
I’ve had this before and it’s something to do with the PayPal account being linked to Folksy even though you’re logged out of your account. It’s not every time it’s a problem weirdly. I’ve usually paid by stripe or Apple Pay if it won’t let me use PayPal.
Sadly the seller only offers PayPal so not sure what to do! I’ve bought lots of times before and it usually goes through sweet as a nut so not sure where the problem is… 
That’s a shame. Why don’t you contact the seller to see if they’ll put the item as reserved for you and try again later?
@Folksyadmin or @dougfolksy - do you have any ideas please?
I agree with Hilary contact the seller and hopefully they will reserve for you.
I wonder if it is a problem with the seller’s paypal. Have they had many sales ?
Thanks Joy - yes, they’ve had lots of sales and are an established Folksy seller so that shouldn’t be a problem… I’ve messaged them to see if they can hold my items and if they have any ideas. Hopefully either the seller or Folksy will be able to answer!
I had paypal block me from buying a specific item because the listing contained words on their bad list (they thought that we were trying to fund terrorism by buying cards!). Paypal wouldn’t tell us what the trigger words were so they couldn’t be removed from the listing, in the end the seller sent me an invoice and i paid that way.
Wow Sasha!! 
Hello all, I am the seller that Sarah has been trying to buy from, that is now sorted as I was able to send an invoice but I had the same problem last year and pay pal told me I had to upgrade to a business account, which I did and thought that had fixed the situation until now. I am wondering if I have missed out on sales because of this as I only had the 1 sale last year and that was the one I had the problem with. I will get in touch with pay pal again but would be interested if anyone has any ideas.
Sorry bit of a vent but I am so angry!
@PhotoFairytales It’s best to contact support@folksy.co.uk if you have a problem that needs an answer from Folksy, it can be easy for us to miss comments on the forum (the @folksyadmin account is reserved for forum moderation, it’s not one we regularly check for tags/support queries), and we don’t check the forum as regularly as our support inbox, so it’ll usually take longer to get an answer here.
There are different reasons you could get an error from PayPal when trying to check out, and if you contact support letting us know who you were trying to buy from and the date/time you were trying, support will be able to check the PayPal notifications for errors. We do get sent error codes (unfortunately not normally linked to the shop details which is why we need to know the approximate time), but the errors are vague and cover various different issues. Sometimes it’s a code that suggests it’s an issue on the buyer end, but turns out to be a problem with the seller’s account.
Sometimes it’s been as simple as the seller had a typo in their PayPal email address (usually when it’s a new shop and their first sale), so that’s the first thing to check (on the ‘shop settings’ page from dashboard). If it’s someone that has had previous PayPal sales but no sales or only Stripe sales for a while, that suggests there might be a problem with the seller’s PayPal account.
We’d suggest the seller logs in to their PayPal account to check for any notifications (sometimes there might be a message that some settings need updating or they want to verify your identity). If there are no notifications, we’d recommend the seller gets in contact with PayPal to ask why they’ve been unable to receive payments (and then they can share the error code we’ve been given as this may be more help to PayPal).
Unfortunately sellers don’t always share with us exactly what the problem turned out to be, but we know some sellers have resolved the issue this way.
