Normally I prefer My Hermes for sending parcels for a variety of reasons.
However, as a customer needed an item quickly I posted with Royal Mail instead.
Although small-ish, the depth of the parcel on one side seemed to exceed the 16cm rule by around a centimetre.
I pointed this out at the Post Office, and it did indeed seem ever so slightly too high for the box, but the lady just shrugged and sad it was fine to send as a small parcel.
So off it went, but I am wondering what will happen if it is picked up somewhere down the line.
Is it the post office’s responsibility as they put it through as a small parcel (complete with post office label) or is it mine?
With My Hermes, or any other courier/post service, where the onus is on the sender to print out labels, I would say it was my responsibility, but I’m not sure with the Post Office?