A customer purchased four prints at the beginning of January. He held onto them for a while before deciding he no longer wanted them.
He returned them to me with a note explaining he had changed his mind. They were in the original packaging but not secured. All of the prints have a crease running through the middle and one print has a mark on it. They have clearly been handled. I can’t sell them again.
Can I give just a partial refund to cover my costs? I googled my question but now I am feeling confused!