I’m pretty sure I know the answer to this but I would just like some clarification.
If a customer buys an item where the dimensions are clearly stated in the description but wishes to return it as it is too big for his teapot, I have always assumed that I would refund the outward postage but return postage was the customer’s responsibility.
(I used to think postage both ways would be the customer’s responsibility but apparently not, according to distance selling regulations).
But now I have a customer who wishes to return an item but has told me he will be returnin it via 2nd class signed for post…it’s a small parcel…to "keep costs down for me!!!"
Not only did the original item get sent as a regular small parcel, with no signature required, I had clearly stated that the refund will only include the original shipping cost paid.
Obviously, the customer thinks otherwise and I am unsure as to how to proceed if it gets awkward.