Today I had another potential customer who told me she could find my shop in Folksy. She had typed it in the Search box, but hadn’t realised that you have to click the button that says ‘items’ so it changes to ‘shops’ - hardly suprising, as I think it’s not at all obvious!
Because she had told me, I was able to send her a direct link, because telling a customer ‘you weren’t clever enough to figure out how to use the site’ doesn’t seem a very good move! I wonder how many customer have tried it and moved on?
I raised this as a suggested improvement some time ago, but it’s only had one other vote! Hasn’t anyone else encountered this?