Folksy Ltd

Search for shop name

(Helen Clifford) #1

Today I had another potential customer who told me she could find my shop in Folksy. She had typed it in the Search box, but hadn’t realised that you have to click the button that says ‘items’ so it changes to ‘shops’ - hardly suprising, as I think it’s not at all obvious!

Because she had told me, I was able to send her a direct link, because telling a customer ‘you weren’t clever enough to figure out how to use the site’ doesn’t seem a very good move! I wonder how many customer have tried it and moved on?

I raised this as a suggested improvement some time ago, but it’s only had one other vote! Hasn’t anyone else encountered this?

https://folksy.uservoice.com/forums/117463-suggested-features/suggestions/4074387-a-much-clearer-difference-between-item-and-sh

1 Like
(Jan Ryan) #2

I had something similar happen a couple of years ago,
Now I use my shop name as one of my tags. I do this with a few items so when someone searches for my shop when the button says ‘items’ the ones tagged show up and I can be found. :slight_smile:

Ok, I’ve just read this back to myself and the grammar is awful but hopefully you get the gist. :slight_smile:

4 Likes
(Helen Clifford) #3

That’s a good plan. I’ve just been through and added ‘Thank you for visiting Helen Clifford Art’ to the bottom of all my descriptions, which has done the trick. (Must remember that when I get all excited by all those Views tomorrow morning!) I could have put it in the ‘designed by’ bit as well, I suppose. These are work arounds, though.

(Jan Ryan) #4

Oooo that’s a good idea too, I must remember to do this on all future listings :slight_smile:

(Samantha Stanley) #5

I totally agree that it isn’t obvious. My Mum couldn’t find my page on Folksy when I first started and she is hardly a novice when it comes to social media! Folksy does have a number of quirks that regular users know about but for a new customer don’t work intuitively and I think that’s a bad thing.

Unfortunately I don’t have any suggestions for improvements as I’m not a techie :confused:

Love Sam x

(Diane Burton) #6

That’s a good idea, must remember to add it to my tags next time I list :slight_smile: