Folksy Ltd

Trouble accessing Folksy


(Roz) #1

Anyone else having problems accessing Folksy. I can’t get it to display properly - I’m using Safari, have cleared all my history and cookies but still not working. Seems ok on my phone though.


(Dawn Sneesby) #2

Hi Roz,

I have just posted a thread about my shopkeeping page which is all over the place don’t know if this is linked.


(Diane Keeble) #3

my shopkeeping page doesn’t work right either.


(Dawn Sneesby) #4

Thought it was something I had done wrong Diane!! sometimes I have caught the zoom button accidently but no, all the other pages are fine.

Dawn


(Doug Livesey) #5

Hi – would you be able to post a screenshot, or send one in to support (who’ll get it to me) if you didn’t want to post one here?
I’ve nipped and had a look, but it’s all behaving for me.
Thanks,
Doug.


(Roz) #6

Had to return to work now . Will see what it’s like when i get back.


(Stephanie Ellison) #7

I’ve sent a screenshot to support, hope it helps.


(Lynda Mac) #8

Hi Roz yes I have had issues with the dispaly all day(not just with my shop but also the dispaly of others and the front page)


(Doug Livesey) #9

Hi @LyndaMac – if you could send a screenshot or screenshots of some of the affected pages (along with whatever browser and OS you’re using) to support, that would be really helpful.


(Doug Livesey) #10

Thanks very much, @Rozcraftz .


(Doug Livesey) #11

Thankyou @MyCalicoHeart


(Lynda Mac) #12

Hi Doug I have tried to access Folksy with Firefox and IE with the same results. My OS is Windows 8.1.
This issue has only arisen today (it was fine yeasterday and last week)
It’s not just my Folksy page but also when I try to access any other shop pages.


(Lynda Mac) #13


(Diane Keeble) #14

I’m wondering if it’s problems with BT - I am having the same problems with another site and seem to be some reports online from others.


(Doug Livesey) #15

@dikeeblebeadsandjewellery – ah, that could be interesting – could you post a link to the issues you’ve seen with other people reporting issues?
@LyndaMac – I’ve been trying to recreate the issue, but I’ve been unsuccessful so far. I’ve loaded the page you sent in brand new instances of windows 8.1 with both browsers you mention, and everything looked just fine.
Maybe the BT issue will bear fruit …


(Diane Keeble) #16

there are lots of comments on this page https://downdetector.co.uk/problems/bt-british-telecom/map


(Roz) #17

Just sent a screen shot via support before reading this. Our internet is run by BT too so maybe thats it - fingers crossed it will work itself out.


(Diane Keeble) #18

hope so Roz - my kindle won’t connect to wifi!


(Roz) #19

Just connected my laptop via my phone hotspot and everything is OK so I suspect it must be a BT problem


(Stephanie Ellison) #20

I’m with BT too, too much of a coincidence?