It has just come to my attention that as of at least a month ago (3 weeks BEFORE Royal Mail updated their labels), RM online postage appears to print only 6 of the 11 available text boxes onto your shipping labels. That means that for anyone like me who separates building and apartment names/numbers, it’s likely your apartment number will have been missed off and therefore may not arrive at their destination.
Please understand that as of right now I have only had a chance to check this against international postage and not the UK form.
The following input boxes are affected and will NOT print:
blank box under company name
both blank boxes underneath the ‘address’ box
Therefore the boxes that seem to print OK are the following:
I’m absolutely devastated that I’ve only just noticed this and expect to have a lot of upset customers… I go into auto-pilot when putting my mail on as I use the system daily.
To admin, I would appreciate this message being pinned if possible so it stays on the radar until RM fix it - I would hate for anyone else to make this mistake!