I have some lovely customers, but sadly one has got in contact about not receiving her order. It appears she had input a number on her postcode incorrectly. The order has my return address on it so it should come back to me and if it does I shall resend them to her.
But I just feel a bit bad for her (and two of my little birds, lost out there). Anyone had any experience of this kind of problem? Did you do anything special for that customer going forward?