Buyer can't remember her password

1

Hi Everyone,
I have a buyer that cannot remember her password and Folksy have passed the problem onto me. Any ideas how to resolve this
Thanks
Wendy

2

Why have they done that? Surely they should just reset her password?! I don’t see how you can help her. I would pass it back to admin to deal with.

Edited: has she tried clicking on the ‘forgot your password’ prompt under the sign on screen?

3

Hi Christine
Thanks that’s what I thought, I’ll contact Admin now
Wendy