No email from Folksy to say ive had a sale!

[stationcatpottery (Fiona Gordon)]

Continuing the discussion from Sale but no payment - continued:

@rosesworkshop

Today I was the buyer when a Folksy seller almost had a sale but no payment.

Can I tell you what happened so you lovely techie people can help us out?

I had the item in my basket and went to Checkout. I confirm the order - first hurdle, it asked me to fill in my address!
Now I’m going to pay with Paypal, which already has all my address details stored. Also I’m signed in, so you should have my details on my profile too. Why do I have to manually type in my address?

Ok so I did that, and I get another confirmation screen - didn’t I already confirm two screens ago?

Finally, I’m at the point where I would expect to sign in to my Paypal account and the screen just freezes. After about ten minutes I try refresh, but that doesn’t help. I try the back button, but that says there is nothing in my basket. I open a new browser window and put in Paypal URL, and there is my order waiting for me to sign in!

I think an ordinary customer, especially if try to do this on a tablet or phone, is likely to quit at any point in that process.

[HoneycombSigns (Paige)]

I’ve not yet bought anything from another Folksy user…but yeah, if that was the process that’s likely to put off many people and just have them head over to ebay or amazon! They should have a look at that!

[RhiannonRoseJewellery (Rhiannon Rose)]

I have had a couple of issues recently with paypal (not my preferred method of payment) on different sites where this kind of thing has happened, so I don’t know if there is a wider issue with paypal (as I said I don’t use it much). Today I was left hanging on paypal when I tried to log in to check my balance before I bought something, and it all seemed very clunky!

[Amberlilly]

I must admit I haven’t had any issues with PayPal but it is a bit worrying as this will put people off, I hope Folksy are seeing this thread?