Folksy Ltd

Customer Bought An Item From My Shop

(Pauline Hayward) #1

The customer has Facebooked me asking to send her an invoice to purchase this item. Not sure if she’s having trouble paying through Folksy or not, but I’ve messaged her back to ask her that. How do I continue if I send a paypal invoice in order to carry on with this purchase. Do I need to inform support.


(Liz Dyson) #2

I would just send her the invoice and remove the item from your stock. I’m having to do this with a customer today as apparently Firefox shows Folksy up as not secure and no matter how hard I tried she would not be convinced that we’re not some dodgy site, so I had to invoice her direct. I’ve emailed admin about Folksy coming up as having unsecured content but other than that I’m just carrying on with the sale.


(Pauline Hayward) #3

Thanks @lizdyson I’ve just sent her an invoice and emailed support telling them the problem. Did you get your fee refunded as well?


(Liz Dyson) #4

I didn’t need to get the fee refunded as she wouldn’t touch the site at all, so she didn’t actually place an order. I’m just a bit concerned that we may be looking a bit dodgy - I wonder how many other people have been put off by this?


(Karen Ellam) #5


It makes me wonder sometimes if glitches in the payment system turn folk away.
I had a family member buy from me last week and he didn’t have a PayPal account so he used a debit card.
He said that when it came to enter the expiry date from the drop down menu all the choices were completely blank :open_mouth:
Now this would scare most online shoppers away, I think I would have second thoughts at this point, but he carried on and just counted down what he thought would be the correct numbers and luckily everything worked.
He was using a Nexus tablet (android)
I don’t have any problems buying from here using my PayPal account but it would be interesting to find out if there is a glitch for others paying by debit card through PayPal

Karen :cherry_blossom:

(Pauline Hayward) #6

Just received a message from my customer saying that she preferred me to send her a Paypal invoice. Didn’t really say why but I don’t think she actually had a problem paying. I think it was her preferred choice.


(Eileens Craft Studio) #7

That’s strange as folksy only uses paypal.

I have noticed when logging in while in IE I get the manage ‘Only secure content is shown’

Pauline are you unsure how to make your invoice in paypal as I’m not sure from your original post?

(Pauline Hayward) #8

I know how to send a Paypal invoice I was just a bit confused as to what happens about the commission fee that folksy take. I’ve sent her the invoice last night and the item is showing in my shop as awaiting payment. When she pays the invoice do I just cancel the order within my shop. The only snag there is that’s the only one I have so I’ll have to hide the item in my shop straight away before anyone else can purchase it.
I’ve emailed folksy about do I get a refund on the commission fee or not or does it still count as a sale through folksy.

(Eileens Craft Studio) #11

Ahh right I get what you mean, sorry I was being a bit dense :blush:

(Pauline Hayward) #12

I shall do that just as soon as she’s paid.


(Sara Leigh Thornton) #13

If a customer purchases an item from your shop but prefers to pay by another method you can now mark the invoice as paid on your dashboard. I have a customer who prefers to pay by cheque, and this works well for us both :slight_smile:

(Pauline Hayward) #14

Problem solved, customer has now paid.


(Helen Smith) #15

If the customer found the item in your Folksy shop Folksy, and purchased it from your shop, then to my mind it is a Folksy sale and you should be paying the Folksy fees regardless of the payment method used?

(Pauline Hayward) #16

I have paid the fee’s, I think I was just getting confused with cancelling the order, because you do get the fee refunded in that case now I realise.


(Helen Smith) #17

Ah ok! You don’t really want to cancel the order, just mark it as paid.

(Pauline Hayward) #18

Yeah I’ve also done that. So everything is hunky dory now. I shall just sit back and wait for the next sale.