My aunt was trying to buy something from my store today and she had forgotten her Paypal password. In the process of retrieving her password it meant that she couldn’t pay for her purchase as there seemed to be no way to get back to her invoice and couldn’t find a way to pay again through Folksy. There was also no way for me to send her and invoice through Folksy to give her the option to pay via Paypal again.
Could this be why we end up with so many customers failing to pay for goods?
I wonder if it would be a good idea for Folksy to have a send invoice option if this happens. Some buyers might not realise that the payment hasn’t gone through if this kind of thing has happened to them too.