I had an order for 13 of my papercuts from a company. The person I was dealing with wanted to see the designs before I started to cut, so I did two (there were 6 different designs required) and emailed them over. This involved doing two of their logos, which were complicated.
In all, I spent at least 8 hours working on this, only for the customer to email me this morning and say they were no longer required, as someone above her had decided on something different.
I have an email saying that they’d like to order them, but can I do anything about the 8 hours I’ve wasted? They’re not likely to require anything further, and although I’ve called them ‘customer’, they’ve not bought anything before.