I hope you don’t mind but 2 questions…
I received an order, posted and marked order as shipped on Folksy site on day of payment made. Would customer have seen this shipped status/ received email her end, or should have sent my own direct email?
She now wants to cancel the order as she says item won’t arrive in time for event.
Have explained it’s on its way and offered to refund item cost on its return but not postage costs. Is this the right thing to do? Should I have waited a few days before sending just in case of customer changing mind?
Thought I was being really efficient!!! Hrumph!