Hi, another issue I’ve had is, two of my buyers when they received the email asking to leave me a review, contacted me to say that both time the links were broken, so couldn’t leave one, has anyone encountered this.
Are you deleting the listings once sold ?
No, should we have?
No you need to leave them so people can see what you have sold. They might ask you for another… but I’ve seen quite a few reviews where there is no picture meaning the seller has deleted it.
I got this when I got your contact button after I had signed out
Could it be a sign in problem.
I wonder why that’s happening, I think all my info is correct on my dashboard
Weird. I was on my phone… might be that. Not doing it from my laptop.
Hi Sarah @LadySarahsCreations, it sounds like they might be clicking on the review link after it has expired, which at the moment is 7 days after the email was sent to them. We’re looking at increasing the length of time review links are valid to stop this happening. Hope this helps!
Clare I’m glad you mentioned that. How soon after ordering do you send the link as I accidentally ordered not signed on the other day and have been waiting for my email which arrived today a week and a day after receiving my beautiful quilled card.
xx
Buyers who check out as guests are sent an email asking them to leave a review 5 days after the order has been marked as shipped. Hope that helps
Yes thanks Clare. I was just mega keen to leave a review as the boxer quilled card I bought was fantastic but can’t leave a social media share as my daughter will surely see it. I can guarantee she Will be sharing when she gets her card in December and she is very active on social media re boxer rescue. So expect sales to soar…
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